The interpersonal skills of the service provider are critically important in:
A)people-processing service situations
B)low-contact service situations
C)possession-processing service situations
D)high-contact service situations
E)a and d

Question

Quizplus · Accepted Answer

Interpersonal skills are crucial in both people-processing service situations, where the service is delivered directly to the person (e.g., healthcare, beauty services), and high-contact service situations, where there is significant interaction between the service provider and the customer (e.g., consulting, education). In both scenarios, the quality of the interaction can significantly impact the customer's perception of the service.

The Interpersonal Skills of the Service Provider Are Critically Important