Which of the following corrective actions could a service firm take in response to defective work?
A)Retrain employees
B)Reassign employees
C)Revamp support systems
D)Restructure the work environment
E)All of the above

Question

Quizplus · Accepted Answer

All of the above corrective actions - retraining employees, reassigning employees, revamping support systems, and restructuring the work environment - could be taken in response to defective work. The best approach would depend on the specific situation and root cause of the defect, therefore all options should be considered.

Which of the Following Corrective Actions Could a Service Firm