Service employees can influence all the dimensions of SERVQUAL, except one: the 'reliability' dimension.

Name: Service employees can influence all the dimensions of SERVQUAL, except one: the 'reliability' dimension.
Brand: Quizplus
Rating: 4.9 (27 reviews)

Question

Quizplus · Accepted Answer

Service employees can influence the reliability dimension of SERVQUAL by being timely, dependable, and accurate in their service delivery, thereby increasing customers' trust in the service provider's ability to consistently provide reliable service.

Service Employees Can Influence All the Dimensions of SERVQUAL, Except