Customer service is becoming increasingly technology-based or technology-enabled.

Question

Quizplus · Accepted Answer

With the rise of artificial intelligence, chatbots, and other technological innovations, customer service is becoming more technology-based or technology-enabled. Many companies now use automation to handle routine customer inquiries and only involve human customer service representatives when necessary. This increases efficiency and reduces wait times for customers.

Customer Service Is Becoming Increasingly Technology-Based or Technology-Enabled