Which of the following technologies is most likely to be used by a professional to provide services?
A) RFID tagging
B) SMS tickets
C) A website for downloading e-magazines
D) Long-distance consultations via Skype
E) A book drop designed to look like an ATM
Correct Answer:
Verified
Q48: To be able to monitor standards, broad
Q49: Customer service is becoming increasingly technology-based or
Q50: The dress, manner and general behaviour of
Q51: Customer satisfaction and customer dissatisfaction are 'two
Q52: The first step in setting customer-defined standards
Q54: Why are customer satisfaction and operational efficiency
Q55: The underlying culture of the organisation has
Q56: A climate for service combined with a
Q57: A service culture is a quick and
Q58: Service firms may be able to outsource
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