Customers are primarily concerned with fairness in the policies and procedures that form service recovery

Name: Customers are primarily concerned with fairness in the policies and procedures that form service recovery
Brand: Quizplus
Rating: 4.8 (44 reviews)

Question

Quizplus · Accepted Answer

Research has shown that customers' primary concern in service recovery is fairness in the policies and procedures. They want to feel that their complaint is being taken seriously and that the company is doing what is right to rectify the situation.

Customers Are Primarily Concerned with Fairness in the Policies and Procedures