Research suggests that many dissatisfied customers never complain but simply defect to a competition.What are the management implications of this finding and how might managers try to minimise such defections?

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The Answer of Research suggests that many dissatisfied customers never complain but simply defect to a competition.What are the management implications of this finding and how might managers try to minimise such defections?

Research Suggests That Many Dissatisfied Customers Never Complain but Simply