What is known as managing the entire organization so it excels in all dimensions of products and services important to the customer?
A) Manufacturing strategy
B) Just-in-time
C) Total quality control
D) Lean manufacturing
E) Total quality management

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a comprehensive approach to managing an organization that aims to improve the quality of products and services through continuous improvement and customer satisfaction. TQM involves managing all aspects of an organization to ensure it excels in all dimensions that are important to the customer. Manufacturing strategy, just-in-time, and lean manufacturing are all manufacturing-focused approaches, while total quality control is only focused on controlling the quality of the output.

What Is Known as Managing the Entire Organization So It