Question 1

Automobiles and appliances are classified as "pure goods."

Accepted Answer

Automobiles and appliances are not classified as "pure goods" because they are physical items that also often come with associated services, making them better classified as goods rather than pure goods, which are entirely intangible.

Question 2

Core service providers integrate tangible goods into their product.

Accepted Answer

Core service providers often integrate tangible goods to enhance their service offerings and provide a more comprehensive experience to their customers.

Question 3

Services are intangible processes that cannot be weighed or measured.

Accepted Answer

Services are intangible as they are actions, efforts or performances provided by a person or entity to satisfy a customer's needs without the creation of a physical product. They cannot be weighed or measured unlike tangible goods.

Question 4

The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology.

Accepted Answer

The Baldrige National Quality Award was established by Public Law 100-107 in August 1987, signed into law by President Ronald Reagan. The award program is administered by the National Institute of Standards and Technology (NIST), an agency of the U.S. Department of Commerce.

Question 5

Services are defined and evaluated as a package of features that affect the five senses.

Accepted Answer

Services are often evaluated based on features that appeal to the senses, such as tangibles, reliability, responsiveness, assurance, and empathy, which together create the overall service experience.

Question 6

Internet technology has made the sharing of reliable real-time information expensive.

Accepted Answer

Internet technology has made the sharing of reliable real-time information easier and more accessible, not expensive.

Question 7

Operations and supply management changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology.

Accepted Answer

Operations and supply management need to adapt constantly to keep up with the changing global business landscape and advancements in technology.

Question 8

Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.

Accepted Answer

These systems are designed to streamline data collection and analysis, making it easier for businesses to understand and manage inventory, sales, and customer behavior.

Question 9

Service innovations can be patented.

Accepted Answer

The answer of Service innovations can be patented....

Question 10

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

Accepted Answer

Delivering is a critical part of supply chain analysis, even when outside carriers are used. It involves analyzing the transportation options, delivery times, and costs to ensure that products are delivered to customers on time and in good condition.

Question 11

Lean manufacturing refers to just-in-time production coupled with total quality control.

Accepted Answer

This is correct - lean manufacturing involves minimizing waste and maximizing efficiency through the use of just-in-time production and total quality control.

Question 12

In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.

Accepted Answer

Careers in OSCM (Operations and Supply Chain Management) typically involve working closely with a team of people and overseeing processes involved in producing goods or delivering services. This usually requires a more hands-on approach than careers in finance or marketing, which may involve more analytical, strategic or creative work.

Question 13

"Product-service bundling" refers to a company building service activities into its product offerings for its customers.

Accepted Answer

Product-service bundling is indeed the integration of service activities into a product offering by a company, aimed at enhancing customer satisfaction and creating value.

Question 14

Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.

Accepted Answer

The answer of Operations and supply chain processes can be...

Question 15

A supply chain manager is an OSCM job while a purchasing manager is not.

Accepted Answer

Both supply chain manager and purchasing manager roles fall under the umbrella of Operations and Supply Chain Management (OSCM) jobs, as they both deal with aspects of sourcing, procuring, and managing the flow of goods and materials.

Question 16

Capturing information directly from the source through such systems as point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has had little impact on operations and supply chain management.

Accepted Answer

Capturing information directly from the source through technologies such as point-of-sale, RFID tags, bar-code scanners, and automatic identification has had a significant impact on operations and supply chain management. This allows for increased efficiency and visibility in tracking inventory, managing production, and improving customer service.

Question 17

A major aspect of planning involves developing a set of metrics to monitor the supply chain.

Accepted Answer

Developing a set of metrics to monitor the supply chain is a critical aspect of planning to ensure that the supply chain is efficient, effective, and meets the business's objectives. These metrics can include inventory levels, delivery times, order accuracy, and cost, among others. Regular monitoring of these metrics allows businesses to identify issues and make necessary adjustments to improve the performance of the supply chain.

Question 18

Just-in-time (JIT) production was a major breakthrough in manufacturing philosophy pioneered by the Japanese.

Accepted Answer

Just-in-time (JIT) production was indeed pioneered by the Japanese, specifically the Toyota Motor Company, in the 1970s. It involves producing only what is needed, when it is needed, and in the amount needed to avoid waste and increase efficiency.

Question 19

Services are homogeneous.

Accepted Answer

Services are not always homogeneous, as they can vary in quality and features offered based on the specific provider and customer needs.

Question 20

Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product.

Accepted Answer

Returning processes typically include support for customers who have problems with the product and may involve exchanges or refunds to resolve these issues.

Quiz 1: Introduction