Service processes usually have:
A) physical, durable output.
B) low levels of customer contact.
C) output that can be inventoried.
D) shorter response times.

Question

Quizplus · Accepted Answer

Service processes typically have shorter response times compared to manufacturing processes because they often involve direct interaction with the customer and the service is performed upon request. Services cannot be inventoried like physical products, and they usually involve high levels of customer contact. The output of a service process is not physical or durable.

Service Processes Usually Have