The process that includes the activities required to produce and deliver the service or product to the external customer is called the:
A) customer relationship process.
B) new service development process.
C) order fulfillment process.
D) supplier relationship process.

Question

Quizplus · Accepted Answer

The order fulfillment process includes all activities required to produce and deliver the service or product to the external customer. This process includes activities such as manufacturing, assembly, packaging, and shipping. It is a critical process as it ensures that the customer receives their order in a timely and efficient manner, meeting their expectations and ensuring customer satisfaction.

The Process That Includes the Activities Required to Produce and Deliver