In the context of expediting orders and monitoring installation,salespeople:
A)must track orders and inform customers when there is a delay.
B)must not set estimates on product delivery dates.
C)must not interfere with the installation team and the installation process.
D)must not inform the customer about the reason for delay when the product is delivered.
E)must wait till the delivery day to announce any delays.

Question

In the context of expediting orders and monitoring installation,salespeople:​
A)​must track orders and inform customers when there is a delay.
B)must not set estimates on product delivery dates.​
C)must not interfere with the installation team and the installation process.
D)must not inform the customer about the reason for delay when the product is delivered.​
E)must wait till the delivery day to announce any delays.​

Quizplus · Accepted Answer

Salespeople must track orders and inform customers when there is a delay. This helps manage customer expectations and maintain their trust. It is important for salespeople to communicate any issues with the order and provide updates on the status of the delivery.

Answer: B 
 This statement is not accurate. Salespeople should be able to estimate delivery dates based on current inventory levels and other factors. However, they should also communicate clearly that these dates are estimates and subject to change.

Answer: C 
 Salespeople should not interfere with the installation team and the installation process. This is the responsibility of the installation team, and salespeople should allow them to do their job. However, salespeople can remain in contact with the customer to ensure that everything is going smoothly and answer any questions they may have.

Answer: D 
 Salespeople should inform the customer about the reason for delay when the product is delivered. This helps maintain transparency and builds trust with the customer. It is important to communicate clearly and honestly about the reasons for any delays or issues with the order.

Answer: E 
 This statement is not accurate. Salespeople should inform the customer about any delays as soon as possible, not wait until the delivery day. This allows the customer to plan accordingly and adjust their schedule if necessary.

In the Context of Expediting Orders and Monitoring Installation,salespeople:​

In the Context of Expediting Orders and Monitoring Installation,salespeople: