When using the direct approach in your negative news messages, you should open with a ________.
A) sincere apology
B) buffer statement
C) disclaimer limiting your responsibility
D) clear statement of the bad news

Question

Quizplus · Accepted Answer

When using the direct approach in negative news messages, it is essential to start with a clear statement of the bad news. This helps in establishing a sense of trust and honesty in the message, and the recipient can understand the message's purpose from the beginning. A buffer statement or a sincere apology can be perceived as insincere or confusing in this case. A disclaimer is also not appropriate as it may come across as a way to shift the responsibility away from the sender.

When Using the Direct Approach in Your Negative News Messages