Which of the following is a guideline for providing reasons for bad news in a negative news message that uses the indirect approach?
A) Use "company policy" as the reason most of the time.
B) Start with the most negative points first and move forward to increasingly positive ones.
C) Present your reasons in a clearly apologetic tone.
D) Provide enough detail for the audience to understand your reasons.

Question

Quizplus · Accepted Answer

Providing enough detail for the audience to understand your reasons is important in order to help them understand the situation and why the bad news is happening. Using "company policy" as the reason most of the time may seem unsympathetic and not direct, while starting with the most negative points first could be too harsh for the audience. It is important to present the reasons in a professional and empathetic tone, but not necessarily always apologetic.

Which of the Following Is a Guideline for Providing Reasons