Zack's dishwasher has broken down several times since he bought it six months ago. Zack writes a letter to the company's customer care center, explaining his problem and requesting that he receive a replacement for the defective product. This is an example of a routine message ________.
A) asking for information
B) asking for recommendations
C) asking for a decision
D) requesting adjustment

Question

Quizplus · Accepted Answer

Zack is requesting an adjustment to his defective dishwasher by requesting a replacement product.

Zack's Dishwasher Has Broken Down Several Times Since He Bought