When making claims or requesting adjustments, you should ________.
A) not assume that a fair adjustment will be made
B) use the indirect approach
C) always maintain a professional tone
D) not request specific action; leave that to the reader

Question

Quizplus · Accepted Answer

It is important to maintain a professional tone when making claims or requesting adjustments as it shows respect and increases the likelihood of a positive outcome. Options A and D are not recommended as assuming a fair adjustment will not be made can come off as accusatory while leaving the specific action to the reader can create confusion or lack of clarity. The indirect approach (B) is not necessary if the situation is clear and straightforward.

When Making Claims or Requesting Adjustments, You Should ________