Question 1

Zoe is an experienced salesperson whose job normally allows her to travel from one province to another to meet with new clients and generate sales.She often goes days or weeks without seeing her co-workers or her boss.Zoe's sales job role is of an outside salesperson.

Accepted Answer

Zoe's job requires her to travel and meet with clients outside of the office, which is the typical role of an outside salesperson.

Question 2

Selling and marketing are not synonymous.

Accepted Answer

Selling is the actual process of convincing customers to purchase a product, whereas marketing is a broader concept that involves various activities like advertising, branding, market research, and more to create awareness and interest in the product or service. Selling involves the actual exchange of goods or services for money, while marketing refers to the various activities a company engages in to promote and create demand for those goods or services.

Question 3

Salespeople prefer managing people to selling.

Accepted Answer

This statement is not universally true and cannot be applied to all salespeople. Some salespeople may prefer managing people, while others may prefer the actual selling process.

Question 4

Everybody sells at some point in professional and personal settings.

Accepted Answer

Selling involves persuading someone to take a certain action, whether it's buying a product, agreeing to a deal, or taking a specific course of action. This can happen in both professional and personal environments, and it's an important skill to have in order to achieve your goals and succeed in life.

Question 5

In the field of sales, there is often an inverse relationship between the complexity of the job and compensation levels.

Accepted Answer

In the field of sales, compensation levels are often directly proportional to the complexity of the job. The more complex a sales job is, the higher the compensation tends to be.

Question 6

People generally avoid sales careers because it restricts their activities too much.

Accepted Answer

This statement is false. While sales careers may require a certain level of dedication and focus, they can also offer flexibility in terms of work location, schedule, and even the products or services being sold. Additionally, many people enjoy the challenge and rewards of a successful sales career.

Question 7

Tony is a fashion designer who has recently launched his online clothing store.Tony is looking to make his online presence known through a social media app.Tony's friend is suggesting the use of Insta Shopping on Instagram to market his products.Based on the information provided Insta Shopping tool would work for his business model.

Accepted Answer

Insta Shopping on Instagram is a good tool to market clothing products and would work for Tony's online clothing store. It enables users to tag products in their Instagram posts which allows customers to purchase products without having to leave the app.

Question 8

According to the textbook, the most common type of selling is business-to-consumer selling.

Accepted Answer

The answer of According to the textbook, the most common...

Question 9

The primary job of Customer Service Reps is to process orders, prepare correspondence and ensure customer satisfaction.

Accepted Answer

Processing orders, preparing correspondence and ensuring customer satisfaction are the primary responsibilities of customer service representatives.

Question 10

Top Sales Executives can earn well over $100,000 per year in Canada.

Accepted Answer

According to statistics from payscale.com, top sales executives in Canada can earn an average salary of $109,000 per year, with some earning well over $200,000 per year. Therefore, the statement is true.

Question 11

Mark is a retail salesperson whose job is to assist customers who walk into the store looking for help.Mark's sales job role is considered as an inside salesperson.

Accepted Answer

Inside salespeople typically work within a retail environment or office, assisting customers who come to them, rather than going out to meet clients, which aligns with Mark's role.

Question 12

Because of the consultative nature of their job, Order Getters typically make less than Order Takers.

Accepted Answer

The statement is incorrect. Order Takers typically make less than Order Getters because their job involves less sales and consultation.

Question 13

Merchandisers perform the full set of selling functions for manufacturers, while needing to possess tremendous flexibility by working hours that cater to the needs of retailers.

Accepted Answer

The answer of Merchandisers perform the full set of selling...

Question 14

Because sales jobs offer higher non-financial rewards than most other areas of corporate Canada, the compensation of salespeople is typically lower than that of workers in areas like production and personnel who are at a comparable level in the organization.

Accepted Answer

The statement is incorrect. Sales jobs often offer higher overall compensation packages (including financial rewards) than many other areas of corporate Canada, as they are often commission-based and reward high performers.

Question 15

Salespeople often report that the nonfinancial rewards of their jobs are just as important to them as the financial rewards

Accepted Answer

Studies have shown that nonfinancial rewards such as recognition, opportunities for advancement, and job satisfaction are highly valued among salespeople and can be just as motivating as financial rewards.

Question 16

Technology is making the sales people into sales success coaches who will require innovative and critical thinking to help deliver the results for their clients.Therefore, the job requirements for the future sales role will most probably have higher educational requirements for a similar job in today's date.

Accepted Answer

With increasing reliance on technology, salespeople will need to possess higher levels of critical thinking and creativity to effectively coach clients towards sales success. This may result in a need for higher levels of education or training for future sales roles.

Question 17

The authors of this textbook postulate that technology will have a negative impact on sales roles.Furthermore, they go as far as stating that technology will make salespersons obsolete.

Accepted Answer

The statement is a generalization and may not reflect the views of all authors. While some may argue technology could impact sales roles negatively, others believe it can enhance efficiency and effectiveness, not necessarily making salespersons obsolete.

Question 18

Nadia is currently negotiating the terms and conditions of her company's product being sold through an intermediary.Nadia is currently involved in a business-to-business selling transaction.

Accepted Answer

Business-to-business selling (B2B) involves the sale of a product or service from one business to another, which is what Nadia is doing by negotiating with an intermediary.

Question 19

Order Desk Clerks enjoy the travel associated with their jobs.

Accepted Answer

Order Desk Clerks typically work in an office setting and do not have any travel associated with their job duties.

Question 20

Retail sales clerks need no experience or knowledge about the products they sell as they are purely order-takers.

Accepted Answer

Retail sales clerks should have some knowledge about the products they are selling in order to provide better customer service and answer customer's questions about the products. They are not simply order-takers, but are responsible for facilitating the sale and creating a positive shopping experience for the customer.

Quiz 1: The Life, Times, and Career of the Professional Salesperson