Clyde, the owner of Quick-Clean, a laundromat, notices that the laundromat across the street, E-Z Clean, offers free pick-up and delivery of laundry from Monday to Friday, 9:00 a.m. to 5:00 p.m. Clyde has observed that many Quick-Clean customers seem frazzled and overburdened both when they drop clothing off before work in the morning and when they pick up their clean laundry after work.
-What service could Clyde most likely offer to eliminate stress for his customers that his competitor does not offer?
A)free fabric softener on any drop-off order
B)free pick-up and delivery Monday to Friday from 9 a.m. to 5 p.m.
C)free pick-up and delivery seven days a week from 6 a.m. to 11 p.m.
D)drop-off and pick-up of laundry only on weekends,when customers are not as stressed
E)keeping the laundromat open 24 hours a day

Question

Quizplus · Accepted Answer

By offering free pick-up and delivery seven days a week from 6 a.m. to 11 p.m., Clyde can eliminate the stress of having to drop off and pick up laundry during busy workdays. This service also sets Quick-Clean apart from E-Z Clean, as they only offer pick-up and delivery from Monday to Friday, 9:00 a.m. to 5:00 p.m. Free fabric softener or limited drop-off and pick-up times on weekends do not address the customers' primary source of stress. Keeping the laundromat open 24 hours a day may be helpful, but it does not necessarily eliminate the need for drop-off and pick-up times that conflict with work schedules.

Clyde, the Owner of Quick-Clean, a Laundromat, Notices That the Laundromat