Question 1

Of the three reasons in understanding human behavior, which one is of the greatest interest to a practicing manager?
A) predict
B) influence
C) explain
D) guidance

Accepted Answer

Influence is of the greatest interest to a practicing manager because it directly relates to their ability to affect employees' behavior in a way that enhances performance and achieves organizational goals.

Question 2

______ is an awareness of how your actions and emotions affect those around you.
A) Human intelligence
B) Psychological intelligence
C) Emotional intelligence
D) Management intelligence

Accepted Answer

Emotional intelligence refers to the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. This includes an awareness of how your actions and emotions affect those around you.

Question 3

What are the two different kinds of resources that organizations have?
A) intangible and tangible
B) natural and unnatural
C) reliable and unreliable
D) financial and technical

Accepted Answer

Organizations have both intangible resources, such as brand reputation or intellectual property, and tangible resources, such as physical assets and financial resources.

Question 4

Technical skills can be learned on the job. ______ are learned throughout your life.
A) Human skills
B) Leading skills
C) Management skills
D) Emotional skills

Accepted Answer

Human skills, such as communication and interpersonal skills, are developed and refined throughout one's life through various experiences and interactions.

Question 5

What are the three aspects of human capital that enhance competitive advantage?
A) value, rareness, and importance
B) rareness, inimitability, and importance
C) morals, vision, and inimitability
D) value, rareness, and inimitability

Accepted Answer

The three aspects of human capital that enhance competitive advantage are value, rareness, and inimitability. These factors make human capital a source of sustainable competitive advantage by ensuring that it is valuable to the firm, not common among competitors, and difficult to imitate.

Question 6

Why is the understanding of organizational behavior important?
A) There has been a broad trend of organizations shifting focus from employee connections and wellbeing to numbers.
B) Organizational behavior gives one a deep understanding of macroeconomics.
C) Understanding OB allows you to explain behaviors, predict them, and therefore influence them to achieve your organizational goals.
D) Because it is important to have an understanding of how to manipulate employers in order to secure pay increases.

Accepted Answer

Understanding organizational behavior is crucial because it enables individuals to explain, predict, and influence behaviors within an organization, thereby helping to achieve organizational goals. This understanding is key to improving job performance, increasing job satisfaction, promoting innovation, and encouraging leadership and organizational commitment.

Question 7

When looking at an organization as a whole, one needs to visualize how it fits into its overall environment and understand how each part relates to the others. What management skill is this?
A) human
B) conceptual
C) technical
D) leading

Accepted Answer

Conceptual skills involve the ability to view the organization as a whole, understand how its various parts are interrelated, and visualize how the organization fits into the broader external environment. These skills are crucial for top-level managers who must make strategic decisions that affect the entire organization.

Question 8

Understanding the ways people act and interact within organizations provides three key advantages. Which of the following is not one of the three key advantages?
A) explaining behavior
B) predicting behavior
C) influencing behavior
D) controlling behavior

Accepted Answer

Understanding the ways people act and interact within organizations aims to explain, predict, and influence behavior, but not to control it in a strict sense. Control implies a level of manipulation that is not a primary goal of organizational behavior studies.

Question 9

______ accumulates when employees work toward the strategic goals of an organization to achieve competitive advantage.
A) Company morale
B) Human capital value
C) Return on investment
D) Earnings per share

Accepted Answer

Human capital value accumulates when employees work toward the strategic goals of an organization to achieve competitive advantage, as it represents the skills, knowledge, and experience possessed by an individual or population, viewed in terms of their value or cost to an organization.

Question 10

Each week, Eli leads an all-employee meeting to communicate sales goals, answer questions, and provide motivation for achieving goals. Eli is engaging in which management function?
A) planning
B) organizing
C) leading
D) controlling

Accepted Answer

Eli is engaging in the leading function of management, which involves motivating and directing employees towards achieving the organization's goals. Leading includes communicating with employees, motivating them, and providing direction, all of which are activities Eli is performing during the all-employee meetings.

Question 11

People with effective ______ skills take the feelings of others into account and are adept at dealing with conflict?
A) conceptual
B) technical
C) leading
D) human

Accepted Answer

Human skills involve understanding and interacting effectively with others. They are crucial for managing relationships, understanding others' feelings, and resolving conflicts, making them the correct answer for individuals who are adept at dealing with conflict and considering others' feelings.

Question 12

In order to carry out roles effectively, employees need to have ______, or a basic aptitude for performing and applying specialized tasks.
A) human skills
B) leading skills
C) management skills
D) technical skills

Accepted Answer

Technical skills refer to the specific knowledge and abilities required to perform specialized tasks. In the context of carrying out roles effectively, having a basic aptitude for performing and applying these tasks is essential, which is why technical skills are the correct answer.

Question 13

Human capital falls into the category of ______.
A) competitive resources
B) tangible resources
C) intangible resources
D) natural resources

Accepted Answer

Human capital is considered an intangible resource because it represents the skills, knowledge, and abilities of a company's employees, which cannot be physically touched or measured in the same way as tangible assets like machinery or buildings.

Question 14

An example of an intangible resource is ______.
A) Jantix Corporation has a reputation of having high quality customer service
B) Jantix has a large and easily accessible inventory of products
C) Jantix owns the largest production facility in Montana
D) Jantix employs the second largest number of employees in Montana

Accepted Answer

A reputation for high quality customer service is an intangible resource because it cannot be physically touched or quantified easily, but it significantly contributes to a company's value and competitive advantage.

Question 15

At the end of each year, the management team goes on a retreat to set goals and strategies for the upcoming year. The management team is engaging in which management function?
A) planning
B) organizing
C) leading
D) controlling

Accepted Answer

Setting goals and strategies for the upcoming year is a part of the planning function of management. Planning involves defining goals, establishing strategies to achieve those goals, and developing plans to integrate and coordinate activities.

Question 16

The success of an organization lies with its ______.
A) people
B) products
C) customer service
D) manufacturer

Accepted Answer

The success of an organization primarily depends on its people, as they drive innovation, productivity, and customer satisfaction.

Question 17

______ is a field of study focused on understanding, explaining, and improving attitudes of individuals and groups in organizations.
A) Organizational behavior
B) Values in organizations
C) Management
D) Strategic human approach

Accepted Answer

Organizational behavior is the field of study that investigates how individuals, groups, and structure affect and are affected by behavior within organizations, with the aim of improving an organization's effectiveness.

Question 18

Jade is in charge of a group of employees who distribute packages around the world. Her main focus is measuring the percentage of time packages are received at the proper location and on time. Jade's focus is on which management function?
A) planning
B) organizing
C) leading
D) controlling

Accepted Answer

Jade's focus on measuring the percentage of time packages are received at the proper location and on time is an example of the controlling function of management. Controlling involves monitoring performance, comparing it with goals, and taking corrective action as needed.

Question 19

Joanie is making an employee schedule to make certain that she has adequate staff to meet the store's daily sales goals. Joanie is engaging in which management function?
A) planning
B) organizing
C) leading
D) controlling

Accepted Answer

The answer of Joanie is making an employee schedule to...

Question 20

Besides technical and conceptual skills, a manager should possess ______.
A) analytical skills
B) leading skills
C) human skills
D) planning skills

Accepted Answer

Human skills are essential for managers as they involve the ability to work well with others, communicate effectively, and build strong relationships, which are crucial for managing teams and fostering a positive work environment.

Quiz 1: Why Organizational Behavior Matters

Of the three reasons in understanding human behavior, which one is of the greatest interest to a practicing manager?

______ is an awareness of how your actions and emotions affect those around you.

What are the two different kinds of resources that organizations have?

Technical skills can be learned on the job. ______ are learned throughout your life.

What are the three aspects of human capital that enhance competitive advantage?

Why is the understanding of organizational behavior important?

When looking at an organization as a whole, one needs to visualize how it fits into its overall environment and understand how each part relates to the others. What management skill is this?

Understanding the ways people act and interact within organizations provides three key advantages. Which of the following is not one of the three key advantages?

______ accumulates when employees work toward the strategic goals of an organization to achieve competitive advantage.

Each week, Eli leads an all-employee meeting to communicate sales goals, answer questions, and provide motivation for achieving goals. Eli is engaging in which management function?

People with effective ______ skills take the feelings of others into account and are adept at dealing with conflict?

In order to carry out roles effectively, employees need to have ______, or a basic aptitude for performing and applying specialized tasks.

Human capital falls into the category of ______.

An example of an intangible resource is ______.

At the end of each year, the management team goes on a retreat to set goals and strategies for the upcoming year. The management team is engaging in which management function?

The success of an organization lies with its ______.

______ is a field of study focused on understanding, explaining, and improving attitudes of individuals and groups in organizations.

Jade is in charge of a group of employees who distribute packages around the world. Her main focus is measuring the percentage of time packages are received at the proper location and on time. Jade's focus is on which management function?

Joanie is making an employee schedule to make certain that she has adequate staff to meet the store's daily sales goals. Joanie is engaging in which management function?

Besides technical and conceptual skills, a manager should possess ______.