Question 1

_____ is a goal-directed drive and is defined as the desire within a person causing that person to act.

Accepted Answer

Motivation is the desire within a person causing that person to act.

Question 2

Dave, who works with GoPhone LLC, is responsible for managing job analysis in his organization. He is currently gathering and reviewing data. Which of the following should typically be Dave's next step?

Accepted Answer

The answer of Dave, who works with GoPhone LLC, is...

Question 3

Max, who works with HiFi LLC., is responsible for managing job analysis in his organization. He is currently planning the job analysis. Which of the following should typically be Max's next step?

Accepted Answer

Max's next step should be to prepare for and introduce job analysis, which involves determining the scope and objectives of the analysis, identifying participants, and communicating the purpose and importance of the analysis to stakeholders. Once this step is complete, he can move on to conducting the job analysis, which involves gathering and analyzing data about job responsibilities, tasks, and requirements, as well as the knowledge, skills, abilities, and other characteristics (KSAOs) required to perform the job. Based on this data, Max can then develop job descriptions and job specifications, which outline the duties, responsibilities, qualifications, and other requirements for each job. Finally, Max should maintain and update the job descriptions and specifications as needed to ensure that they accurately reflect the current requirements of the job.

Question 4

Which of the following is a direct cost of absenteeism?

Accepted Answer

Replacement for an absent worker is a direct cost because it involves immediate financial expenditure to cover the absence.

Question 5

Which of the following is an intangible item in a psychological contract?

Accepted Answer

Intangible items are non-monetary elements that are not easily quantifiable, such as the perception of fairness, trust, and respect. Fair treatment is an example of an intangible item in a psychological contract. Wages and benefits are tangible items as they involve a clear and measurable exchange of value between the employer and employee. Attendance is also a tangible item as it involves compliance with a specific behavioral expectation.

Question 6

Jack, who works with BluClu LLC., is responsible for performing the job analysis in his organization. He has introduced and communicated the job analysis process to all his managers. Which of the following will typically be Jack's next step?

Accepted Answer

The answer of Jack, who works with BluClu LLC., is...

Question 7

In which of the following cases is an employer applying the principles of positive reinforcement to curb absenteeism?

Accepted Answer

Positive reinforcement involves providing a reward or incentive for desired behavior in order to encourage its repetition. In this case, giving cash to employees for meeting attendance standards is applying the principles of positive reinforcement to encourage employees to come to work consistently and reduce absenteeism. Option A is simply informative and does not involve reinforcement. Option B is a punitive measure and involves negative reinforcement. Option D is remedial and involves corrective action rather than reinforcement.

Question 8

The _____ requires that organizations identify the essential job functions, which are the fundamental duties of a job.

Accepted Answer

The Americans with Disabilities Act (ADA) requires organizations to identify the essential job functions, which are the fundamental duties of the job, as part of the process of determining whether an individual with a disability is qualified to perform the job with or without reasonable accommodation.

Question 9

A _____ identifies the tasks, duties, and responsibilities of a job.

Accepted Answer

A job description identifies the tasks, duties, and responsibilities of a job. Job analysis refers to the process of gathering information about a job, job specification outlines the qualifications and skills required for a job, and job review is a performance evaluation of an employee's job performance.

Question 10

_____ list the knowledge, skills, and abilities (KSAs) an individual needs to perform a job satisfactorily.

Accepted Answer

Job specifications list the knowledge, skills, and abilities (KSAs) required for an individual to perform a job satisfactorily. Job analyses involve gathering information about the tasks, duties, and responsibilities of a job, while job descriptions typically outline the job title, duties, and responsibilities of a position. Job reviews are evaluations of an employee's performance in a particular job.

Question 11

Which of the following cases exemplifies involuntary turnover?

Accepted Answer

Involuntary turnover refers to an employee leaving a company due to reasons that are beyond their control. In this case, Pauline was asked to leave the company due to poor performance, which is an example of involuntary turnover. Options A, B, and C describe situations where the employee voluntarily leaves the company due to their own reasons, hence they are not examples of involuntary turnover.

Question 12

Jill, who works with SunFun LLC., is responsible for handling the job analysis in her organization. She has developed job descriptions and job specifications. Which of the following will typically be Jill's next step?

Accepted Answer

The answer of Jill, who works with SunFun LLC., is...

Question 13

CLASS, a newly-opened real estate agency, has twenty employees on its payroll. In June 2012, Jane and Selin, each took four days of leave of absence from work. What was the absenteeism rate of the company in June 2012?

Accepted Answer

The answer of CLASS, a newly-opened real estate agency, has...

Question 14

A financial services firm conducted an attitude survey. It was found that although employees were generally satisfied with their pay, they were dissatisfied with the organization's management style, promotion practices, and training programs. To manage these concerns, it is recommended that the director of HR:

Accepted Answer

Holding group meetings with employees to convey the positive and negative survey results and get suggestions for improvements is the best choice. It allows the organization to communicate the results transparently to employees, thereby showing a commitment to addressing their concerns. Additionally, this approach provides an opportunity for employees to have a say in the potential solutions and feel more involved in the process. Announcing only the positive results or arguing against the negative results would not create an open dialogue with employees and could result in further dissatisfaction. Increasing the salaries of only the employees who gave negative feedback would create inequities within the organization.

Question 15

Which of the following exemplifies voluntary turnover?

Accepted Answer

Voluntary turnover occurs when an employee chooses to leave the organization on their own accord, as Gerald did after being passed over for promotion.

Question 16

Which of the following is used by employers to address the issue of job satisfaction among employees?

Accepted Answer

An attitude survey is a tool used by employers to collect feedback from employees about their level of job satisfaction. It allows employers to identify areas of improvement and make changes to increase employee satisfaction and retention. The other options, such as the halo effect (a cognitive bias) and the Hawthorne effect (the phenomenon of increased productivity due to being observed), are not directly related to addressing job satisfaction. A whistle-blower survey is a tool used to identify and address unethical behavior in the workplace.

Question 17

A(n) _____ refers to the unwritten expectations that both employees and employers have about the nature of their work relationships.

Accepted Answer

The term "psychological contract" refers to the unwritten expectations and perceptions that employees and employers have about their work relationship, such as job security, opportunities for advancement, and mutual respect. Unlike a formal employment contract or non-compete agreement, the psychological contract is not legally binding but can have a significant impact on employee job satisfaction, motivation, and engagement. The effort-performance linkage refers to the perception that an employee's effort will result in a specific level of performance, and is related to the concept of expectancy theory in motivation.

Question 18

Which of the following is an intangible item in a psychological contract?

Accepted Answer

Salary, benefits, and attendance are all tangible items that can be quantified or measured. Loyalty, on the other hand, is an intangible item that refers to the employee's emotional attachment and commitment to the organization. Psychological contracts often include both tangible and intangible items, as they reflect the expectations and obligations that employees and employers feel towards each other.

Question 19

A software firm plans to reduce the number of talented designers in its workforce who leave their jobs. In this case, the firm seeks to focus on _____ turnover among the designers.

Accepted Answer

The term "voluntary turnover" refers to employees who choose to leave their jobs, as opposed to being terminated or laid off. Therefore, if the company is seeking to reduce the number of talented designers who leave their jobs, they are focusing on reducing voluntary turnover among this group.

Question 20

Which of the following is a tangible item in a psychological contract?

Accepted Answer

Wages are a tangible item as they involve a specific monetary value that employees expect to receive in exchange for their work. Loyalty and nondiscriminatory treatment are subjective expectations and are intangible items. Job security, while related to tangible outcomes such as employment and income, is still conceptual and can be difficult to guarantee.

Quiz 3: Workforce, Jobs, and Retention

_____ is a goal-directed drive and is defined as the desire within a person causing that person to act.

Dave, who works with GoPhone LLC, is responsible for managing job analysis in his organization. He is currently gathering and reviewing data. Which of the following should typically be Dave's next step?

Max, who works with HiFi LLC., is responsible for managing job analysis in his organization. He is currently planning the job analysis. Which of the following should typically be Max's next step?

Which of the following is a direct cost of absenteeism?

Which of the following is an intangible item in a psychological contract?

Jack, who works with BluClu LLC., is responsible for performing the job analysis in his organization. He has introduced and communicated the job analysis process to all his managers. Which of the following will typically be Jack's next step?

In which of the following cases is an employer applying the principles of positive reinforcement to curb absenteeism?

The _____ requires that organizations identify the essential job functions, which are the fundamental duties of a job.

A _____ identifies the tasks, duties, and responsibilities of a job.

_____ list the knowledge, skills, and abilities (KSAs) an individual needs to perform a job satisfactorily.

Which of the following cases exemplifies involuntary turnover?

Jill, who works with SunFun LLC., is responsible for handling the job analysis in her organization. She has developed job descriptions and job specifications. Which of the following will typically be Jill's next step?

CLASS, a newly-opened real estate agency, has twenty employees on its payroll. In June 2012, Jane and Selin, each took four days of leave of absence from work. What was the absenteeism rate of the company in June 2012?

Which of the following exemplifies voluntary turnover?

Which of the following is used by employers to address the issue of job satisfaction among employees?

A(n) _____ refers to the unwritten expectations that both employees and employers have about the nature of their work relationships.

Which of the following is an intangible item in a psychological contract?

A software firm plans to reduce the number of talented designers in its workforce who leave their jobs. In this case, the firm seeks to focus on _____ turnover among the designers.

Which of the following is a tangible item in a psychological contract?