Question 1

Boss Queen, Inc.(BQI)
Boss Queen, Inc.(BQI) is a business-clothing store for professional women.The owner of the company has designed the business in such a way that she hardly ever has to be there.There are many departmental managers who hold a lot of responsibility.While they are organized separately by department, each manager knows enough about the other departments to be able to fill in at any time.The department managers also delegate a lot of work further down to their employees as a way to empower them.The owner even delegates store-management responsibilities to a different department manager each month.Even though certain people are delegated certain tasks, everyone pitches in, so it is sometimes hard to tell who is really in charge.
The employees are so comfortable with each other that many go out and participate in activities together on the weekends, even when they are not working.However, the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others.
-Refer to Boss Queen, Inc.BQI can best be described as a(n) ____ organization.
A) span of management
B) decentralized
C) ad hoc
D) centralized
E) autocratic

Accepted Answer

The passage states that the owner has designed the business in such a way that she rarely has to be there and there are many departmental managers who hold a lot of responsibility. It also mentions that each manager knows enough about the other departments to be able to fill in at any time, which suggests a decentralized structure where decision-making and control is delegated to lower levels of the organization. Lastly, the passage mentions that the department managers delegate a lot of work to their employees as a way to empower them, which further supports the notion of a decentralized structure.

Question 2

What are the benefits of job rotation?

Accepted Answer

Job rotation is a human resource management strategy where employees are moved between different jobs or tasks at an organization for a certain period. This practice can offer several benefits to both the employees and the organization, including:

1. Skill Development: Job rotation allows employees to acquire new skills and knowledge as they are exposed to different roles and responsibilities. This cross-training can enhance their versatility and adaptability, making them more valuable to the organization.

2. Reduces Monotony: Rotating through different jobs can keep work interesting and engaging for employees. It helps prevent boredom and job fatigue that can occur when performing the same tasks day in and day out.

3. Career Growth: By experiencing different roles, employees can gain a better understanding of how the organization operates as a whole. This holistic view can prepare them for higher-level positions and leadership roles in the future.

4. Succession Planning: Job rotation helps in identifying employees with potential and preparing them for key positions within the organization. It creates a pool of trained and capable workers ready to step in when senior employees leave or retire.

5. Enhances Collaboration: Employees who have worked in different departments or teams are more likely to understand the challenges and workflows of those areas. This can foster better communication and collaboration across the organization.

6. Identifies Strengths and Weaknesses: By rotating through various positions, both the employee and the employer can better understand where the employee excels and where they may need improvement or additional training.

7. Improves Flexibility and Contingency: In times of unexpected absences or peak workloads, having employees who are trained in multiple roles allows the organization to reallocate resources quickly and efficiently.

8. Employee Retention: Job rotation can increase job satisfaction and employee engagement, which can lead to higher retention rates. Employees are more likely to stay with an organization that invests in their development and offers diverse career opportunities.

9. Risk Management: By rotating employees, especially in sensitive or high-risk areas, organizations can reduce the risk of fraud, errors, and unethical behavior, as no single employee becomes too entrenched in one area.

10. Innovation and Fresh Perspectives: Employees bring new ideas and perspectives to each role they rotate into, which can lead to innovative solutions and improvements in processes and products.

In summary, job rotation can be a powerful tool for developing a skilled and flexible workforce, enhancing employee engagement, and improving organizational effectiveness. However, it should be implemented thoughtfully, with consideration for the specific needs of the organization and its employees.

Question 3

Select a local organization and discuss the basis on which it is organized.

Accepted Answer

One local organization that I can discuss is the local animal shelter. The animal shelter is organized based on the need to provide care and shelter for stray and abandoned animals in the community. The organization is structured in a way that allows for the intake, care, and adoption of animals in need.

The basis on which the animal shelter is organized includes the following key components:
1. Mission and Vision: The organization is guided by a mission and vision to provide a safe and nurturing environment for animals in need, with the ultimate goal of finding them loving forever homes.

2. Staff and Volunteers: The organization relies on a dedicated team of staff members and volunteers who are passionate about animal welfare. They work together to ensure the daily operations of the shelter run smoothly and that the animals receive the care they need.

3. Funding and Donations: The organization is funded through a combination of donations, grants, and fundraising efforts. This financial support is crucial for providing food, medical care, and shelter for the animals.

4. Adoption Process: The organization has a structured adoption process in place to ensure that animals are placed in suitable homes. This includes screening potential adopters, providing education about responsible pet ownership, and conducting follow-up checks after adoptions.

5. Community Engagement: The organization actively engages with the local community to raise awareness about animal welfare issues and to promote adoption and responsible pet ownership.

Overall, the local animal shelter is organized with the primary goal of providing care and support for animals in need, while also working to educate and involve the community in their mission.

Question 4

What is the informal organization? Where is it shown on the organization chart?

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Question 5

Define an organization.Relate that definition to a local eating establishment by showing how this organization fits the definition.

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Question 6

How is an organization's chain of command established?

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Question 7

Describe the bureaucratic management system.How effectively does the bureaucratic system respond to change? How is that response influenced by the structure of a bureaucracy?

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Question 8

Why would the decentralization of a firm result from delegation of authority?

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Question 9

Dramatic Expressions
Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centers.Wanda is the CEO of the company.She feels that there is not enough specialization within the company and wants to organize the business in a different way.Wanda thinks that the company would be more effective if it were to switch to a new way of organization.For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centers, and so on.
Another issue that Wanda wants to resolve is that of delegation.She believes that if she could improve her delegating style, employees would feel more empowered and want to go above and beyond what they are required to do.There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions.What could be a possible reason for Wanda not wanting to delegate work?
A) The employee was unreliable.
B) The employee was not a likable individual.
C) The employee was well-organized.
D) The work involved strict planning.
E) The work took place in an undesirable venue.

Accepted Answer

A possible reason for Wanda not wanting to delegate work could be because the employee was unreliable. Trust in an employee's reliability is crucial for effective delegation.

Question 10

A firm may be departmentalized by function, product, location, or customer.Explain how each method groups jobs into units.

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Question 11

Why is job specialization needed?

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Question 12

If you were a manager, how would you use the grapevine?

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Question 13

Identify and describe the five major steps of the organizing process.

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Question 14

What are the advantages and disadvantages of a matrix structure?

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Question 15

How does a line management position differ from a staff management position?

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Question 16

Dramatic Expressions
Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centers.Wanda is the CEO of the company.She feels that there is not enough specialization within the company and wants to organize the business in a different way.Wanda thinks that the company would be more effective if it were to switch to a new way of organization.For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centers, and so on.
Another issue that Wanda wants to resolve is that of delegation.She believes that if she could improve her delegating style, employees would feel more empowered and want to go above and beyond what they are required to do.There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions.What would be an alternative to specialization if negative consequences were to develop at Dramatic Expressions?
A) organization
B) occupation
C) circulation
D) job rotation
E) generalization

Accepted Answer

Job rotation would be an alternative to specialization if negative consequences were to develop at Dramatic Expressions. With job rotation, employees would have the opportunity to work in different areas of the company, gaining experience and new skills. This would give them a broader understanding of the company and could lead to more effective collaboration and problem-solving. It would also prevent them from becoming bored or feeling stagnant in one particular area.

Question 17

Identify and discuss the major steps in the delegation process.

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Question 18

What does it mean for a manager to have a wide span of control? Would you expect the span of control to be wide or narrow when subordinates are highly trained professionals? Support your answer.

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Question 19

Dramatic Expressions
Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centers.Wanda is the CEO of the company.She feels that there is not enough specialization within the company and wants to organize the business in a different way.Wanda thinks that the company would be more effective if it were to switch to a new way of organization.For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centers, and so on.
Another issue that Wanda wants to resolve is that of delegation.She believes that if she could improve her delegating style, employees would feel more empowered and want to go above and beyond what they are required to do.There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions.Wanda should address all of the following when it comes to organizing the business except
A) job design.
B) regulating behavior.
C) establishing a chain of command.
D) departmentalization.
E) delegation.

Accepted Answer

Regulating behavior is not a typical aspect of organizing a business. Rather, it may be addressed through human resource policies and procedures. The other options, job design, establishing a chain of command, departmentalization, and delegation, are all relevant to organizing the business and may help to improve its efficiency and effectiveness.

Question 20

Dramatic Expressions
Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centers.Wanda is the CEO of the company.She feels that there is not enough specialization within the company and wants to organize the business in a different way.Wanda thinks that the company would be more effective if it were to switch to a new way of organization.For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centers, and so on.
Another issue that Wanda wants to resolve is that of delegation.She believes that if she could improve her delegating style, employees would feel more empowered and want to go above and beyond what they are required to do.There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it.
-Refer to Dramatic Expressions.What type of departmentalization does Wanda want to switch to?
A) by function
B) by product
C) by location
D) by customer
E) by responsibility

Accepted Answer

Wanda wants to switch to departmentalization by product, with a manager in charge of each type of product (i.e. candles, entertainment centers, etc.).

Quiz 7: Creating a Flexible Organization