Question 1

Handled properly, conflict can be beneficial.It causes problems to surface and be addressed.

Accepted Answer

When conflict is handled manageably and constructively, it allows issues to be brought to the surface, resulting in better communication and a chance to resolve underlying problems.

Question 2

To revise the project plan to implement the best solution to a problem, the persons and resources needed for each task must also be identified.

Accepted Answer

In order to properly implement any solution, it is important to not only identify the tasks that need to be completed, but also who will complete them and what resources will be needed for each task. Without this information, it will be difficult to allocate resources effectively and ensure that the project is completed on time and within budget.

Question 3

Team members need to be careful to jump to the first solution suggested or the most obvious solution.

Accepted Answer

The answer of Team members need to be careful to...

Question 4

To implement the solution, appropriate team members should go ahead and perform their respective tasks.

Accepted Answer

Once a solution has been decided upon, it is important for the relevant team members to start taking action and performing their assigned tasks to put the solution into effect.

Question 5

Conflict stifles discussion because it requires individuals to clarify their views.

Accepted Answer

Conflict can actually stimulate discussion by encouraging individuals to clarify and articulate their views more precisely in order to address the disagreement.

Question 6

Gather data and accept, without verification, the most likely causes of a problem.

Accepted Answer

Gathering data without verifying or conducting proper analysis can lead to inaccurate or incomplete information, which can result in accepting incorrect causes of a problem. It is important to verify and analyze data before accepting potential causes.

Question 7

A potential conflict on projects is priorities, where conflict is likely to result when people are assigned to work on several different projects concurrently or when various people need to use a limited resource at the same time.

Accepted Answer

When people have to juggle different projects with competing deadlines or when there's a shortage of resources, such as personnel or equipment, tensions can flare up, resulting in conflicts.

Question 8

Once the criteria have been established, the team may want to use an evaluation scorecard.

Accepted Answer

A scorecard can help the team objectively evaluate each option against the established criteria.

Question 9

Conflict can force individuals to search for new approaches; it can foster creativity and enhance the problem- solving process.

Accepted Answer

Conflict can sometimes result in individuals having to think outside of the box and consider different solutions to resolve the issue at hand. This process can spur creativity and lead to effective problem-solving.

Question 10

A disciplined, creative, and effective approach to problem solving is needed for project success.

Accepted Answer

Problem solving is an integral part of project management and requires a disciplined approach. Creativity is also needed to come up with different approaches, while effectivity ensures that the solution meets the objectives and goals of the project.

Question 11

A technique often used to identify potential causes of a problem is brainstorming.

Accepted Answer

Brainstorming is a well-known technique used to generate a large number of potential causes for a problem.

Question 12

Conflict is not just for the project manager to handle and resolve; conflict between team members should be handled by the individuals involved.

Accepted Answer

It is important for team members to take responsibility for resolving conflict among themselves, rather than relying solely on the project manager to handle it. This promotes effective communication and collaboration within the team.

Question 13

If it is handled properly, conflict helps team building.

Accepted Answer

Conflict can bring up various perspectives and lead to solutions that benefit the entire team. Properly addressing conflict can result in improved communication, trust, and respect among team members.

Question 14

Gather data through asking questions, interviewing people, running tests, reading reports, or analysing data.

Accepted Answer

Gathering data involves various methods such as asking questions, interviewing people, running tests, reading reports, or analysing data.

Question 15

Brainstorming is a technique used in problem solving in which all members of a group contribute spontaneous ideas.

Accepted Answer

Brainstorming involves generating spontaneous ideas from all members of a group in order to solve a problem.

Question 16

The brainstorming technique is very useful in helping the project team to not jump to the first solution.

Accepted Answer

Brainstorming encourages the generation of multiple ideas and solutions before settling on a final decision, which can prevent prematurely jumping to the first solution.

Question 17

The evaluation scorecards are used as the sole mechanism for determining the best solution; they are used as input to the decision-making process.

Accepted Answer

Evaluation scorecards are typically used as one of several tools in the decision-making process, providing structured and quantifiable metrics to assess options, but not as the sole mechanism for determining the best solution. Decision-makers often consider additional factors such as strategic alignment, risk, and qualitative assessments.

Question 18

To revise the project plan to implement the best solution to a problem, specific tasks need to be identified, along with their estimated costs and durations.

Accepted Answer

To revise a project plan, it is important to break down the project into specific tasks and estimate their costs and durations in order to effectively implement the best solution.

Question 19

There can be many reasons why a problem has occurred or is occurring.

Accepted Answer

Yes, there can be multiple reasons for any problem or issue. It is important to identify and address each of these factors in order to find a solution.

Question 20

If the problem has not been solved, the problem-solving team needs to go back to earlier steps to see what else could be causing the problem.

Accepted Answer

If the problem has not been solved, it is necessary to review the earlier steps to identify any other potential causes of the problem.

Quiz 11: The Project Team