Question 1

Which of the following is likely to help teams grow and keep growing?

Accepted Answer

All of these options are important for team growth and development. Rewarding extra effort helps to incentivize team members and maintain motivation. Training team members helps them to develop new skills and maintain relevance within their roles. Rotating assignments helps to keep team members engaged and challenged, avoiding complacency. Continuing to innovate and improve team procedures keeps the team up to date with changing trends and evolving best practices.

Question 2

Which of the following approaches would generally not be recommended for a leader-manager to implement in relation to managing temporary or casual staff members?

Accepted Answer

Giving temporary or casual staff members full autonomy and independence in carrying out their work role may not be recommended as they may not be as familiar with the organisation's processes and procedures as permanent employees. It is important to provide some level of supervision to ensure their work aligns with the organisation's values and objectives.

Question 3

During a crisis or a pending crisis, which of the following approaches/actions should a leader-manager avoid?

Accepted Answer

Saying as little as possible to the team can lead to speculation and fear, which can further aggravate the crisis situation. A leader-manager should communicate openly with the team to keep them informed about the situation and reduce fear and speculation. Honesty, regular meetings, and listening to the concerns and feelings of the team are crucial in crisis management.

Question 4

Which of the following represents the correct order of stages in a team's life cycle?

Accepted Answer

The correct order of stages in a team's life cycle is forming, storming, norming, performing, and adjourning, as described by Bruce Tuckman's model of group development.

Question 5

Team members knowing that they can achieve a task better together than separately is an ingredient of the team's:

Accepted Answer

The answer of Team members knowing that they can achieve...

Question 6

Which of the following would be unlikely to be evident in an effective team?

Accepted Answer

Conflict that is personalised due to diverse personalities or cultural differences would be unlikely to be evident in an effective team because effective teams focus on addressing issues and differences without making it personal or attacking someone's identity. Conflict should be focused on addressing issues, not attacking individuals.

Question 7

A team requiring strong leadership that established clear boundaries, direction and guidelines to address conflict and infighting would most likely be going through the:

Accepted Answer

The storming stage is characterized by conflicts, infighting, and power struggles as team members try to establish their roles, authority, and responsibilities. In such a situation, strong leadership that can establish clear boundaries, direction, and guidelines is necessary to resolve the conflicts and move the team towards the norming stage, where the team members start to resolve their differences and work together more cohesively.

Question 8

Determining a team's goals and motivating the team to achieve them would fall under the heading of a leader-manager's:

Accepted Answer

The answer of Determining a team's goals and motivating the...

Question 9

Which of the following sequences of leadership style most closely equates to the order of stages in a team's life cycle?

Accepted Answer

The stages of a team's life cycle typically follow the order of forming, storming, norming, and performing. The leadership style that aligns with these stages in order is: Directing (for forming, when the team needs clear guidance), Coaching (for storming, when conflicts arise and team members need support to develop their skills), Participating (for norming, when the team starts to work more collaboratively), and Delegating (for performing, when the team can operate autonomously). This sequence is best represented by option D.

Question 10

The emergence of a team identity through which team members begin to depend less on the leader, but continue to require guidance from the leader, occurs during the:

Accepted Answer

During the norming stage of team development, team members start to resolve their differences, appreciate colleagues' strengths, and respect the authority of the leader. This stage is characterized by the development of a strong team identity and increased cohesion, where members begin to work together more effectively and may require less oversight from the leader, but still look to them for guidance and support.

Question 11

It is important not to let a team forget its task focus during a crisis, because staying organised, unified and productive can help the team to feel in control and assured that, together, they can survive the crisis.

Accepted Answer

Staying task-focused during a crisis can help a team stay organized and productive, creating a sense of control and assurance among team members.

Question 12

Which of the following is not a decisional role of managers?

Accepted Answer

The liaison role is not a decisional role, but rather an interpersonal role of managers. The decisional roles of managers are the entrepreneur role, disturbance-handler role, resource-allocator role, and negotiator role.

Quiz 13: Building Productive Work Teams