'Ensuring that a call centre operator answers all incoming customer calls within three rings' is an example of a:
A) key performance indicator (KPI).
B) non-task goal.
C) key result area (KRA).
D) job purpose.
E) productivity measurement.

Question

Quizplus · Accepted Answer

Ensuring that a call centre operator answers all incoming customer calls within three rings is a measurable performance indicator that can be used to evaluate the success of the call centre operation. As a KPI, it helps to ensure that the call centre is meeting customer expectations and delivering quality service.

'Ensuring That a Call Centre Operator Answers All Incoming Customer