Jim and Leslie disagree about the order in which the steps of a certain procedure should be implemented. They privately criticise one another, and stir up resentment and division within the organisation. The procedure is eventually implemented in the way Leslie wanted it to be implemented, but well past the date on which it should have been introduced. Because of this, the project is well over budget. The real problem that occurred in this scenario was:
A) that Jim was wrong, and should have realised this.
B) that the procedure was obviously not drafted clearly.
C) that Jim and Leslie's manager should have seen earlier that Jim was wrong.
D) the way that Jim and Leslie chose to try to resolve the conflict.
E) None of these responses are correct.

Question

Quizplus · Accepted Answer

The real problem in this scenario was the way Jim and Leslie chose to try to resolve their conflict. They privately criticised each other and stirred up resentment and division within the organisation. This approach led to delays in implementing the procedure and ultimately, the project being over budget. It would have been better if they had tried to have an open and constructive discussion to resolve their disagreement.

Jim and Leslie Disagree About the Order in Which the Steps