Lamar is a salesperson for Bi-State Direct. He really appreciates the amount of freedom and authority Bi-State gives its sales people in order to better meet the needs of customers. Lamar's experience suggests that Bi-State practices:
A) centralized management.
B) fast response theory.
C) enfranchisement.
D) empowerment.

Question

Quizplus · Accepted Answer

Lamar's experience suggests that Bi-State practices empowerment, which is giving employees the authority and flexibility to make decisions that better meet the needs of customers. This allows salespeople like Lamar to be more responsive to customer needs and ultimately provide better service.

Lamar Is a Salesperson for Bi-State Direct