Maintaining a competitive advantage is very important to the success of today's businesses. All of the following strategies will help a firm remain competitive, except:
A) ignoring competitor movements, including new products and services offered by the competition.
B) restructuring internal processes, including the elimination of some jobs.
C) spending funds on customer service training for front-line employees.
D) adhering to a vision of employee empowerment and striving to exceed customer expectations.

Question

Quizplus · Accepted Answer

Ignoring competitor movements is not a strategy that will help a firm remain competitive. In fact, it could lead to falling behind the competition and losing market share. The other options (B, C, and D) are strategies that can help a firm maintain a competitive advantage.

Maintaining a Competitive Advantage Is Very Important to the Success