Question 1

If management and union officials cannot resolve a grievance, a(n) ________ is asked to listen to the arguments of each side and to make a decision that both sides will have to comply with.

Accepted Answer

An arbitrator is asked to listen to the arguments of each side and to make a decision that both sides will have to comply with. A confirmer and a counselor do not have the authority to make a decision, and a mediator is only responsible for facilitating communication and negotiation between the two sides.

Question 2

Which of the following topics is generally covered in a negotiated labor-management agreement?

Accepted Answer

A negotiated labor-management agreement typically covers terms and conditions of employment, including grievance procedures related to disputes and complaints by employees. Topics such as corporate pricing policy, management fringe benefits, and management compensation would typically fall outside the scope of this agreement.

Question 3

In a union shop

Accepted Answer

The answer of In a union shop
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Question 4

Which of these evolving workplace issues will likely continue to be a focus during future contract negotiations?

Accepted Answer

As the population ages and more individuals take on caregiving responsibilities for both children and elderly relatives, arranging for care assistance is likely to continue to be a focus during future contract negotiations. The other options listed are also important evolving workplace issues, but they may not necessarily be the main focus of future negotiations.

Question 5

________ is the use of a third party to encourage labor and management to continue negotiating in an effort to settle a labor dispute or achieve a mutually acceptable labor-management agreement.

Accepted Answer

Mediation is the use of an impartial third party to facilitate negotiations and encourage labor and management to reach a mutually acceptable agreement. The mediator does not make a decision or impose a solution, but rather works to facilitate communication and help the parties find common ground. Arbitration, on the other hand, involves a third party making a binding decision to resolve a dispute, while reconciliation and intercession are not typically used in the context of labor negotiations.

Question 6

Simon, who is philosophically opposed to unions, often says, "Why should I be required to join an organization I don't agree with, or pay a fee to support it financially? I thought this was a free country, but I don't feel very free when I'm told that I'll lose my job if I don't join the union. It just isn't fair." Simon's comments suggest he favors a(n) ________ shop arrangement.

Accepted Answer

Simon is opposed to being required to join or support a union. This aligns with the concept of an "open shop" arrangement, which allows employees to choose whether or not to join or financially support a union.

Question 7

In the late 1930s management at Atalanta Industries agreed to hire only those workers who were already members of the Electrical Union. Atalanta agreed to a type of arrangement known as a(n)

Accepted Answer

A closed shop is a workplace where union membership is a requirement for employment. Atalanta Industries agreed to only hire workers who were already members of the Electrical Union, making it a closed shop.

Question 8

The justification for dues or fees paid by nonunion members to the union in a(n) ________ shop is that the union represents all workers in collective bargaining, not just those who belong to the union.

Accepted Answer

The term "agency shop" refers to a workplace where all employees are not required to join the union, but they must still pay fees to cover the cost of collective bargaining and representation. This is known as an "agency fee," and it is justified by the fact that the union negotiates on behalf of all workers in the workplace, regardless of whether or not they are union members.

Question 9

A(n) ________ is a union official who works permanently in an organization and represents employee interests on a daily basis.

Accepted Answer

A shop steward is a union official who is elected or appointed to represent the union on a daily basis within a specific workplace or department. They are responsible for communicating with union members, addressing workplace grievances and concerns, and negotiating with management on labor issues. The other options - arbitrator, mediator, and president - do not specifically represent employee interests on a daily basis within an organization.

Question 10

The key difference between an agency shop agreement and an open shop agreement is that in an agency shop

Accepted Answer

In an agency shop, workers who don't join the union must still pay some kind of fee or regular dues in order to keep their jobs. In an open shop, workers who choose not to join the union do not have to pay any union fees.

Question 11

In a(n) ________ shop, workers do not have to belong to a union before they are hired, but they must join a union within a specified period (usually 30, 60, or 90 days) in order to keep their job.

Accepted Answer

The answer of In a(n) ________ shop, workers do not...

Question 12

Labor unions and management hope to resolve issues through collective bargaining. Each side comes to the table with a range of options they are willing to consider, some more appealing than others. All options that each will consider fall within the ________.

Accepted Answer

The bargaining zone refers to the range of options that both sides are willing to consider in order to reach a negotiated agreement. This zone is determined by the limits of what each side is willing to accept, but there is still room for compromise and negotiation within this zone. Therefore, the correct answer is D, bargaining zone.

Question 13

If a union is present in a firm that has a(n) ________ shop arrangement, workers may join the union if they wish, but they are not required to join or pay a union fee in order to keep their jobs.

Accepted Answer

An open shop is an arrangement where workers may join a union if they wish, but they are not required to join or pay a union fee in order to keep their jobs. This is in contrast to a closed shop, where workers are required to join the union as a condition of employment. Unrestricted and freedom of choice are not commonly used terms to describe the type of shop arrangement, and agency refers to a different concept within labor relations.

Question 14

At the Greeley Corporation, union and management have not been able to reach a mutually satisfactory agreement on a grievance. The two sides have agreed to bring in a(n) ________ who will examine the evidence and arguments on both sides and issue a binding decision.

Accepted Answer

An arbitrator is a neutral third party who is called in to examine evidence and arguments from both sides of a dispute and issue a binding decision. A mediator is also a neutral third-party, but their role is to facilitate a discussion between the two parties and try to help them come to a mutually agreed-upon solution. A fact finder is a neutral third-party who helps the parties in a dispute to understand the facts of the situation, but their decision is not binding. A union steward is an elected or appointed representative of a union who works with union members and management to address workplace issues, but they do not have the authority to make binding decisions in a dispute.

Question 15

Mary was recently hired at Marshall Industries as a repairperson. Upon starting her new job, she was informed that if she chose not to join the union representing her fellow repair workers, she would still have to pay a fee to the union. Apparently, Marshall operates under a(n)

Accepted Answer

An agency shop agreement requires non-union members to pay fees to the union, even if they choose not to join. This is different from a closed shop agreement, where only union members can be hired, and a union shop agreement, where non-union members have a certain amount of time to join the union before being required to pay fees. It is not illegal for non-members to be required to pay fees in an agency shop agreement.

Question 16

A grievance is

Accepted Answer

A grievance is an employee's perception that management has not fulfilled a labor contract agreement, often resulting in a formal complaint filed by the employee or union. This perception may or may not be accurate and must be investigated and resolved.

Question 17

A key difference between a mediator and an arbitrator is that

Accepted Answer

The key difference between a mediator and an arbitrator is that an arbitrator can render a binding decision, which means that their decision is legally enforceable and final, whereas a mediator can only make suggestions and encourage the two sides in a dispute to continue negotiating. A mediator acts as a facilitator who helps the parties communicate and find common ground, but does not have the authority to impose a resolution on them.

Question 18

Under a(n) ________ shop agreement, workers must belong to the union before they are hired.

Accepted Answer

A closed shop agreement requires that all workers hired by a company must be members of the specified labor union before they are hired.

Question 19

The process of bringing in an impartial third party to render a binding decision in a labor dispute is referred to as

Accepted Answer

The process of bringing in an impartial third party to render a binding decision in a labor dispute is referred to as arbitration. Mediation involves a third party assisting the parties in reaching a mutually agreeable resolution, but the decision is not binding. Resolution and confirmation are not applicable to this scenario.

Question 20

Closed shops were declared illegal by the

Accepted Answer

The answer of Closed shops were declared illegal by the
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Quiz 12: Dealing With Employeemanagement Issues