Question 1

Which component of an enterprise resource planning (ERP)system provides information related to e-procurement?
A)The purchasing component
B)The vendor integration component
C)The human resources component
D)The accounting component

Accepted Answer

The purchasing component in an ERP system deals with procurement-related information, including e-procurement.

Question 2

Which is true of an enterprise resource planning (ERP)system?
A)It has compatibility problems with legacy systems.
B)It results in increased labor costs.
C)It increases order-to-fulfillment time.
D)It reduces data accuracy and results in slow response time.

Accepted Answer

ERP systems often face compatibility issues with older, legacy systems, which can be a significant challenge during integration.

Question 3

In the context of knowledge management,which task is performed by the chief knowledge officer (CKO)in an organization?
A)Ensuring that key knowledge resources are properly collected,stored,and disseminated among the consumers
B)Ensuring that the organization profits from knowledge resources
C)Focusing on gaining and leveraging a keen understanding of consumers
D)Identifying groups of people based on common interests and recommending products or services

Accepted Answer

The answer of In the context of knowledge management,which task...

Question 4

_____ consists of the processes a company uses to track and organize its contacts with consumers.
A)Customer relationship management
B)Production management
C)The partnership model
D)The strategic management model

Accepted Answer

Customer relationship management (CRM) is a strategy that companies use to manage their interactions with customers and potential customers. This includes all processes related to tracking and organizing customer interactions, such as sales, marketing, and customer service. CRM software is often used to automate and streamline these processes, enabling companies to better understand and engage with their customers.

Question 5

Hosting services are now available for supply chain management (SCM)systems.This trend is called _____ as a service.
A)platform
B)infrastructure 
C)software
D)network

Accepted Answer

Software as a Service (SaaS) is the correct term for hosting services for supply chain management systems, where software is provided over the internet without requiring local installation.

Question 6

A knowledge management system should help an organization:
A)increase revenue by reducing the delivery time for products and services.
B)promote automated downloads of data on product pricing and availability.
C)capture,store,process,and display information in a geographic context.
D)provide inventory status and inventory forecasts.

Accepted Answer

A knowledge management system can help an organization in multiple ways, but the most significant benefit is that it can reduce the delivery time for products and services. By capturing and sharing knowledge, organizations can avoid reinventing the wheel, reduce redundancy, and accelerate processes. All of these benefits can lead to faster delivery times, which can increase customer satisfaction and revenue. The other options, while potentially helpful, are not the main purpose of a knowledge management system.

Question 7

The _____ component of an enterprise resource planning (ERP)system collects and analyzes relevant internal and external information needed by other functions.
A)unified database
B)supply chain
C)accounting
D)e-commerce

Accepted Answer

The unified database component of an ERP system collects and analyzes all relevant information needed by other functions of the system. This includes internal data such as sales order information, inventory levels, and production schedules, as well as external data such as supplier information and customer information. The unified database is the backbone of the ERP system and allows for real-time access to critical information, enabling better decision-making and business performance.

Question 8

_____ is used to coordinate supply chain members through point-of-sale (POS)data sharing and joint planning.
A)Confidentiality,integrity,and availability
B)Electronic data interchange
C)Customer relationship management
D)Collaborative planning,forecasting,and replenishment

Accepted Answer

Collaborative planning, forecasting, and replenishment (CPFR) is a supply chain management strategy that utilizes point-of-sale (POS) data sharing and joint planning to coordinate supply chain members. This helps to ensure that the right products are available at the right time and in the right quantities, leading to improved customer satisfaction and reduced costs. Confidentiality, integrity, and availability (CIA) refer to the principles of information security, while electronic data interchange (EDI) is a method of exchanging business documents electronically, and customer relationship management (CRM) is a strategy for managing interactions with customers.

Question 9

A _____ is an integrated network consisting of an organization,its vendors,transportation companies,and brokers used to deliver goods and services to customers.
A)supply chain
B)performance tracker
C)database system
D)resource hub

Accepted Answer

A supply chain refers to the network of organizations, suppliers, and resources involved in creating and delivering a product or service to customers. It encompasses all the stages from raw materials to manufacturing, distribution, and retail. It is a complex system that involves collaboration and coordination among different entities to ensure efficient and effective delivery to customers.

Question 10

Which is a benefit offered by a well-designed enterprise resource planning (ERP)system?
A)Increased timeliness of integrated information
B)Better compatibility with legacy systems
C)Increased ease of installation
D)Reduced costs

Accepted Answer

A well-designed ERP system offers increased timeliness of integrated information, allowing for improved decision-making and better efficiency across the organization. While better compatibility with legacy systems, increased ease of installation, and reduced costs may also be benefits of an ERP system, they are not as critical or impactful as the timeliness of integrated information.

Question 11

Which of the following components of an enterprise resource planning (ERP)system provides information on assessing job candidates?
A)The human resources
B)The supply chain
C)The unified database
D)The customer relationship management

Accepted Answer

The human resources module in an ERP system is specifically designed to manage and administer the organization's human resource activities, including candidate assessment, tracking, and onboarding. The system stores job descriptions, candidate profiles, interview schedules and outcomes, and other relevant data to assist HR personnel in assessing job candidates. The other modules mentioned, such as supply chain, unified database, and customer relationship management, do not have a direct role in assessing job candidates.

Question 12

In the context of a manufacturing firm's supply chain management (SCM)system,the _____ flow area manages the movement of goods all the way from suppliers to customers,including customer service and support.
A)product
B)information 
C)finances
D)statistics

Accepted Answer

The product flow area in SCM manages the actual physical movement of goods from suppliers to customers, including customer service and support. The information flow area deals with the transmission of data and information throughout the supply chain. Finances and statistics may be important aspects of SCM, but they do not specifically manage the movement of goods.

Question 13

Which component of an enterprise resource planning (ERP)system provides business-to-consumer (B2C)information related to order status and business-to-business (B2B)information related to suppliers and business partners?
A)The customer relationship management
B)The vendor integration
C)The unified database
D)The e-commerce

Accepted Answer

The e-commerce component of an ERP system is specifically designed to handle online transactions and interactions with consumers (B2C), such as providing order status information, as well as facilitating business-to-business (B2B) communications and transactions with suppliers and business partners. This component integrates these functionalities into the ERP system, allowing for seamless operations across different types of business interactions.

Question 14

The _____ flow area in a manufacturing firms' supply chain management (SCM)system oversees order transmissions throughout the order-processing cycle.
A)product
B)information 
C)finances
D)cash

Accepted Answer

The information flow area in a manufacturing firm's SCM system oversees order transmissions throughout the order-processing cycle. This includes the sharing of information such as inventory levels, order status, and shipping updates. The other options (product, finances, cash) are not directly related to order transmissions or the order-processing cycle.

Question 15

Which tool is used to create virtual instructional environments?
A)PicMarkr
B)Scribus
C)BibDesk
D)WebEx

Accepted Answer

WebEx is a virtual meeting and instructional tool that allows users to create virtual classrooms and instructional environments. PicMarkr is a photo editing tool, Scribus is a desktop publishing software, and BibDesk is a bibliography manager.

Question 16

A(n)_____ system is an application used in all the functions of a business and supports decision making throughout the organization.
A)enterprise
B)collaboration 
C)decentralized
D)analog

Accepted Answer

An enterprise system, also known as an enterprise resource planning (ERP) system, is a software application that integrates all aspects of a business, including finance, human resources, supply chain management, and customer relationship management. It supports decision making throughout the organization by providing real-time information and promoting collaboration across departments.

Question 17

An _____ is a third-party exchange that provides a platform for buyers and sellers to interact with each other and trade more efficiently online.
A)e-marketplace
B)e-host
C)e-exhibition
D)e-media

Accepted Answer

An e-marketplace is an online platform where buyers and sellers can exchange goods and services more efficiently.

Question 18

Which component of an enterprise resource planning (ERP)system tracks financial information,such as budget allocations and debits and credits?
A)The purchasing component
B)The vendor integration component
C)The human resources component
D)The accounting component

Accepted Answer

The accounting component of an ERP system tracks financial information such as budget allocations, debits, and credits.

Question 19

_____ is a practice where a store sends coupons to a customer,who has already bought a product from the store,for a more expensive brand of the same product,in the hope that the customer would prefer the expensive brand.
A)Proactive selling
B)Upselling
C)Cross-selling
D)Versatile selling

Accepted Answer

Upselling involves offering customers a more expensive or upgraded version of the product they are currently interested in purchasing. In this case, the store is sending coupons for a more expensive brand of the same product in the hope that the customer will choose to buy the higher-priced option.

Question 20

Which component of an enterprise resource planning (ERP)system provides information on marketing?
A)The purchasing component
B)The sales component
C)The manufacturing component
D)The accounting component

Accepted Answer

The sales component of an ERP system provides information on marketing, as it tracks customer interactions and sales data, which can be used to inform marketing strategies.

Quiz 11: Enterprise Systems

Which component of an enterprise resource planning (ERP) system provides information related to e-procurement?

Which is true of an enterprise resource planning (ERP) system?

In the context of knowledge management,which task is performed by the chief knowledge officer (CKO) in an organization?

_____ consists of the processes a company uses to track and organize its contacts with consumers.

Hosting services are now available for supply chain management (SCM) systems.This trend is called _____ as a service.

A knowledge management system should help an organization:

The _____ component of an enterprise resource planning (ERP) system collects and analyzes relevant internal and external information needed by other functions.

_____ is used to coordinate supply chain members through point-of-sale (POS) data sharing and joint planning.

A _____ is an integrated network consisting of an organization,its vendors,transportation companies,and brokers used to deliver goods and services to customers.

Which is a benefit offered by a well-designed enterprise resource planning (ERP) system?

Which of the following components of an enterprise resource planning (ERP) system provides information on assessing job candidates?

In the context of a manufacturing firm's supply chain management (SCM) system,the _____ flow area manages the movement of goods all the way from suppliers to customers,including customer service and support.

Which component of an enterprise resource planning (ERP) system provides business-to-consumer (B2C) information related to order status and business-to-business (B2B) information related to suppliers and business partners?

The _____ flow area in a manufacturing firms' supply chain management (SCM) system oversees order transmissions throughout the order-processing cycle.

Which tool is used to create virtual instructional environments?

A(n) _____ system is an application used in all the functions of a business and supports decision making throughout the organization.

An _____ is a third-party exchange that provides a platform for buyers and sellers to interact with each other and trade more efficiently online.

Which component of an enterprise resource planning (ERP) system tracks financial information,such as budget allocations and debits and credits?

_____ is a practice where a store sends coupons to a customer,who has already bought a product from the store,for a more expensive brand of the same product,in the hope that the customer would prefer the expensive brand.

Which component of an enterprise resource planning (ERP) system provides information on marketing?