Question 1

Unread mail is usually displayed in italic , and that feature helps to ensure that you've not missed an important message.

Accepted Answer

Unread mail is typically displayed in bold, not italic, to distinguish it from read messages and draw attention to it.

Question 2

A(n) spam filter automatically routes advertisements and other junk mail to the trash folder maintained by your e-mail client.

Accepted Answer

Spam filters are designed to identify and separate unsolicited, unwanted, or harmful emails, such as advertisements and phishing attempts, automatically directing them to a designated folder (often the trash or spam folder) to keep the inbox cleaner and safer.

Question 3

E-mail messages arrive in your electronic Inbox, where they can be stored for later use.

Accepted Answer

E-mail messages are delivered to your electronic Inbox, where you can keep them for as long as you need or until you decide to delete them.

Question 4

Autoforwarding allows you to forward messages to other e-mail addresses automatically.

Accepted Answer

Autoforwarding is a feature in many email systems that automatically sends a copy of incoming messages to another specified email address.

Question 5

When you initiate the forwarding process, the original message is copied into a new message window with the address of the original sender. You can then enter the address of the person to whom you are forwarding the message, but you cannot add text to the forwarded message.

Accepted Answer

When you forward a message, you can indeed add text to the forwarded message before sending it to the new recipient.

Question 6

Attachments are a source of viruses, and savvy computer users are reluctant to open attachments unless they come from a trusted source.

Accepted Answer

Attachments can contain malware or viruses, so cautious users only open them if they're from a known and trusted source to avoid potential security risks.

Question 7

An e-mail client is a computer that essentially acts as a central post office for a group of people.

Accepted Answer

An e-mail client is a software application used to access and manage a user's email, not a computer acting as a central post office.

Question 8

An e-mail address book contains a list of e-mail addresses for individuals and groups.

Accepted Answer

An e-mail address book, also known as a contact list, stores and organizes e-mail addresses for individuals and groups, allowing users to manage their contacts efficiently.

Question 9

E-mails can be sorted only by date.

Accepted Answer

E-mails can be sorted by various criteria including date, sender, subject, size, and priority, depending on the email client or service being used.

Question 10

Most e-mail clients can be configured to automatically reply to e-mail messages, and this feature is always referred to as an out of office response.

Accepted Answer

While many email clients offer the ability to automatically reply to messages, this feature is not always specifically referred to as an "out of office" response. It may be called auto-reply, automatic response, or vacation reply, among other terms, depending on the email client or service.

Question 11

There is no automatic way to attach an e-mail signature. You can do it only manually.

Accepted Answer

Many email clients and services allow users to create and automatically attach signatures to the end of their emails through settings or preferences, eliminating the need to manually add them each time.

Question 12

The protocol POP3 is typically used to manage your outgoing mail.

Accepted Answer

POP3 (Post Office Protocol 3) is used for retrieving emails from a mail server and is not used for managing outgoing mail; SMTP (Simple Mail Transfer Protocol) is used for sending emails.

Question 13

The Junk mail folder holds e-mail messages that you have deleted.

Accepted Answer

The Junk mail folder is designed to store unwanted email messages, such as spam, not messages that you have deleted. Deleted messages typically go to the Trash or Deleted Items folder.

Question 14

Spam filters are very effective for blocking any unwanted e-mail, but sometimes they can block legitimate messages.

Accepted Answer

Spam filters use algorithms to identify and block unwanted emails, but they can sometimes mistakenly classify legitimate emails as spam, leading to false positives.

Question 15

Most Webmail services display a goofy-looking code called a(n) CAPTCHA that you must type at the end of registration process.

Accepted Answer

CAPTCHA is a type of challenge-response test used in computing to determine whether the user is human. It is commonly used in web forms to prevent bots from submitting forms automatically, including during the registration process for webmail services.

Question 16

All control buttons for configuring your e-mail settings appear in the main window.

Accepted Answer

Control buttons for configuring e-mail settings are often found within menus or settings sections rather than the main window, which typically displays the inbox or current messages.

Question 17

The same protocol (SMTP) handles both incoming and outgoing mail.

Accepted Answer

SMTP (Simple Mail Transfer Protocol) is primarily used for sending emails, whereas incoming emails are typically handled by protocols such as POP3 (Post Office Protocol 3) or IMAP (Internet Message Access Protocol).

Question 18

The term "e-mail "refers only to the system of computers and software that transmits, receives, and stores e-mail messages.

Accepted Answer

The term "e-mail" refers not only to the system of computers and software but also to the actual messages that are transmitted, received, and stored.

Question 19

Webmail is a free service accessed using a browser, but its services cannot be accessed using Microsoft Outlook.

Accepted Answer

Webmail can be accessed through web browsers and also configured to be accessed through email clients like Microsoft Outlook using protocols such as IMAP or POP3.

Question 20

When you do NOT want some recipients' names to appear in the header, enter those recipients' e-mail addresses in the Cc: box.

Accepted Answer

To hide recipients' names, you should enter their email addresses in the Bcc: (Blind Carbon Copy) box, not the Cc: (Carbon Copy) box.

Quiz 20: Working With E-Mail