Question 1

Sam wants to ensure that the tone of his informational e-mail matches his intent. He should

Accepted Answer

Reading the message aloud helps in identifying any tonal discrepancies between the intended message and how it might be perceived, ensuring the tone matches the intent.

Question 2

The use of  ALL-CAPS for phrasing in an e-mail message is often read as

Accepted Answer

Using ALL-CAPS in an e-mail or any digital communication is commonly interpreted as shouting, which can convey anger or strong emphasis.

Question 3

Which of the following statements about communication in today's workplace is most accurate?

Accepted Answer

The use of mobile electronic devices for communication has significantly increased in today's workplace, enabling more immediate and accessible communication methods.

Question 4

Which of the following is not a guide word used in e-mail messages and memos?

Accepted Answer

"RESPONSE:" is not typically used as a guide word in the standard format of email messages and memos. Guide words like "TO:", "FROM:", and "DATE:" are commonly used to indicate the recipient, sender, and date of the communication, respectively.

Question 5

What advice should you follow when using down-editing to reply to an e-mail message?

Accepted Answer

Down-editing involves trimming the original message to include only the relevant parts you are responding to, which means deleting unnecessary parts like the message header and signature.

Question 6

Because Maya knows that the most important part of an e-mail message is the subject line, she should

Accepted Answer

The subject line of an email is crucial for informing the recipient about the content of the email. If the topic of the email changes after several replies, adjusting the subject line ensures that it remains relevant and accurately reflects the current discussion. This practice helps in maintaining clarity and effectiveness in email communication.

Question 7

Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening?

Accepted Answer

Option B is the most direct opening because it immediately informs the reader about the new procedure for submitting work hours and its effective date, without any preamble or unrelated information.

Question 8

Which of the following is an effective strategy for controlling your e-mail inbox?

Accepted Answer

Checking your e-mail at set times during the day helps manage your inbox effectively by allocating specific times for email management, reducing constant interruptions, and increasing productivity.

Question 9

The final element of an e-mail message should be

Accepted Answer

The final element of an email message should be your name and full contact information. This ensures the recipient knows who the email is from and how to contact you if needed. It's a standard practice in professional communication.

Question 10

All of the following are reasons memos are used to send internal messages except

Accepted Answer

Memos are typically used for their formality, permanency, and sometimes because of the length of the information being communicated, not necessarily for speed. In modern office environments, emails and instant messaging are often faster for internal communication.

Question 11

Which of the following is the most appropriate closing for an e-mail message or memo?

Accepted Answer

The answer of Which of the following is the most...

Question 12

Which statement about the use of e-mail in today's workplace is most accurate?

Accepted Answer

Most messages in today's workplace are indeed sent by e-mail, as it has become the primary mode of communication for both internal and external business correspondence, surpassing traditional methods like memos.

Question 13

What is the current advice on the use of a greeting on business e-mail?

Accepted Answer

Beginning an email with a greeting is considered best practice as it provides a visual cue for the reader and demonstrates friendliness, making the communication more personal and engaging. This approach is especially important in business emails where establishing a positive rapport is crucial.

Question 14

An e-mail message or memo usually ends with action information, dates, or deadlines; a summary of the message; or a

Accepted Answer

A closing thought at the end of an e-mail message or memo provides a concise summary or a final remark that ties the message together, making it a common and appropriate way to conclude such communications.

Question 15

Most e-mail messages and memos

Accepted Answer

Most email messages and memos deal with routine, nonsensitive topics and typically begin in a direct manner, addressing the main point or purpose right away.

Question 16

Which of the following is not  an effective subject line?

Accepted Answer

Option D, "Important! Please Read Now," is not an effective subject line because it is vague and does not provide specific information about the content of the email. Effective subject lines should be clear and informative, giving the recipient a good idea of what the email is about before opening it.

Question 17

Which of the following is the best advice for writing the body of an e-mail message?

Accepted Answer

Using numbered or bulleted lists can help organize information clearly and concisely, making it easier for the reader to understand and act upon the message.

Question 18

Which of the following is the best tip for replying to e-mail messages?

Accepted Answer

Acknowledging receipt and providing a timeline for a response is courteous and sets clear expectations for communication.

Question 19

When preparing to send an e-mail with an attachment, you should

Accepted Answer

The answer of When preparing to send an e-mail with...

Question 20

Which of the following situations is most appropriate for sending an e-mail message?

Accepted Answer

E-mail is an appropriate medium for sharing formal or work-related information, such as monthly sales data, because it provides a record of the communication and can be efficiently distributed to multiple recipients if necessary.

Quiz 5: Short Workplace Messages and Digital Media