The direct strategy should be used to communicate negative news when ________.
A)the news may provoke a hostile reaction
B)the news affects the receiver personally
C)firmness is necessary
D)the news could threaten the customer relationship

Question

Quizplus · Accepted Answer

The direct strategy should be used when firmness is necessary, which may be the case when delivering negative news. The other options may call for a more indirect approach.

The Direct Strategy Should Be Used to Communicate Negative News