________ is the ability to understand and enter into the feelings of another and is important to convey in negative messages.
A)Sympathy
B)Empathy
C)Regret
D)Rapport

Question

Quizplus · Accepted Answer

Empathy is the ability to understand and feel the emotions of others. It is important to convey empathy in negative messages as it shows that you are acknowledging the other person's feelings and showing that you care about their well-being. This can help to soften the blow of the negative message and make it more likely that the recipient will be receptive to your message.

________ Is the Ability to Understand and Enter into the Feelings