A customer has posted a negative comment on your company's Facebook page about her dissatisfaction with the customer service she received.What should you do?
A)Delete the comment immediately before too many people see it.
B)File a lawsuit against the customer for libel.
C)Reply to the customer's post within 24 hours.
D)Ignore the comment.

Question

Quizplus · Accepted Answer

Ignoring the negative comment is not a good choice as it can harm your company's reputation. Deleting the comment might further aggravate the customer and can result in more negative feedback. A lawsuit is an extreme and inappropriate measure for resolving a customer complaint. The best course of action is to reply to the customer's post within 24 hours, apologize for the poor service, and provide a resolution that addresses the customer's concerns. This shows that you value their feedback and are committed to resolving their issue. It also sends a positive message to other customers that your company cares about delivering good customer service.

A Customer Has Posted a Negative Comment on Your Company's