Internal business processes are important because:
A) they are the quantitative and qualitative things that customers value most.
B) they link key customer-based metrics such as market share to the financial performance of a firm.
C) they focus mainly on choosing the financial measurements that are important for reaching strategic goals.
D) they represent the day-to-day operations that deliver products and services to customers.

Question

Quizplus · Accepted Answer

Internal business processes represent the day-to-day operations of a company. This includes everything from producing goods and services to handling administrative tasks. These processes are important because they are what ultimately deliver products and services to customers. Without efficient and effective internal business processes, a company would struggle to produce high-quality products or services and deliver them in a timely manner.

Internal Business Processes Are Important Because