Which of the following perspectives refers to the framework that identifies the infrastructure and skills needed to carry out business processes,interact with customers,and achieve long-term financial growth?
A) Internal business process perspective
B) Customer perspective
C) Learning and growth perspective
D) Financial perspective

Question

Quizplus · Accepted Answer

The learning and growth perspective is the framework that identifies the infrastructure and skills needed to carry out business processes, interact with customers, and achieve long-term financial growth. This perspective focuses on the intangible assets of an organization, such as its people, culture, and technology, which must be developed and maintained to support its mission and objectives. The other perspectives, including the internal business process perspective, customer perspective, and financial perspective, are all important components of the balanced scorecard framework, but they do not specifically address the infrastructure and skills needed to support business processes and achieve long-term growth.

Which of the Following Perspectives Refers to the Framework That