Question 1

Case-Based Critical Thinking Questions
Case 10-2
Timothy thinks his computer is running slowly, and he is trying to fix the problem.Timothy wants to take a systematic approach to solving his computer problem. What is the first thing he should do?
A)Determine his computer's base score.
B)Test the causes.
C)Define the problem.
D)Scan the Event Viewer for critical or warning events.

Accepted Answer

The first step in solving any problem is to clearly define the problem. Timothy should identify what specific issues he is experiencing with his computer and what he hopes to achieve by solving the problem. Once he has a clear understanding of the problem, he can proceed to identify potential causes and solutions.

Question 2

All of the following are true of Windows Remote Assistance except ____.
A)The person helping you doesn't need to be nearby.
B)All sessions are encrypted and password protected.
C)Your helper can use a mouse and keyboard to control your computer and show you how to fix a problem.
D)For extra security, you must manually allow Remote Assistance to pass through Windows Firewall.

Accepted Answer

All of the other options are true of Windows Remote Assistance, but for extra security, you do not need to manually allow Remote Assistance to pass through Windows Firewall. This is because Remote Assistance is already configured to be allowed through Windows Firewall by default.

Question 3

Of the following, the most complicated solution for recovering an operating system is ____.
A)System Restore
B)Last Known Good Configuration
C)safe mode
D)Startup Repair

Accepted Answer

Startup Repair is the most complicated solution for recovering an operating system as it involves diagnosing and fixing any issues with the operating system's boot process, which can be more complex than simply restoring from a backup or using a system restore point. The other options (System Restore, Last Known Good Configuration, and Safe Mode) are relatively simpler solutions for addressing operating system issues.

Question 4

You can use ____ to fix missing or damaged system files that might prevent Windows from starting.
A)System Restore
B)the Action Center
C)safe mode
D)Startup Repair

Accepted Answer

Startup Repair is specifically designed to fix missing or damaged system files that prevent Windows from starting. System Restore restores the system to an earlier point in time and may not necessarily fix missing or damaged system files. The Action Center is a notification center that alerts you to security issues and maintenance tasks, but it cannot fix missing or damaged system files. Safe Mode is useful for troubleshooting and fixing problems with drivers and software, but it may not fix missing or damaged system files.

Question 5

Name and describe the four guidelines to follow to prevent and solve low memory problems.

Accepted Answer

The answer of Name and describe the four guidelines to...

Question 6

To select the Last Known Good Configuration option, be sure to press ____ right after the computer starts.
A)Esc
B)F1
C)F8
D)Ctrl

Accepted Answer

The Last Known Good Configuration option can be accessed by pressing the F8 key right after the computer starts.

Question 7

What are the differences between System Restore and Last Known Good Configuration, and when should you use either?

Accepted Answer

The answer of What are the differences between System Restore...

Question 8

Case-Based Critical Thinking Questions
Case 10-2
Timothy thinks his computer is running slowly, and he is trying to fix the problem.Timothy finds that his system's biggest problem is that it needs more memory. There are many options for solving low memory problems. Timothy has tried running fewer programs, but still seems to have memory problems. What is the next thing he should try?
A)increasing the size of the paging file
B)determining if a program is using too much memory
C)installing more RAM
D)none of the above

Accepted Answer

The answer of Case-Based Critical Thinking Questions
Case 10-2
Timothy thinks his...

Question 9

____ is a troubleshooting option for Windows that starts your computer with only basic services and functionality.
A)Startup Repair
B)Safe mode
C)Suspended Services
D)Windows Light

Accepted Answer

Safe mode is a troubleshooting option in Windows that starts the computer with only basic services and functionality, allowing users to diagnose and fix problems with drivers, software, or malware. The other options mentioned (Startup Repair, Suspended Services, and Windows Light) are not actual troubleshooting options in Windows.

Question 10

If you are having trouble performing a task in Windows, you can use ____ to record the steps you take on a computer.
A)the Advanced Tools
B)the Problem Steps Recorder
C)Microsoft Step
D)the Reliability Monitor

Accepted Answer

The Problem Steps Recorder is a tool in Windows that allows users to record the steps they take on a computer when they encounter a problem. It captures screenshots along with the user's actions and creates a report that can be shared with technical support to help diagnose and troubleshoot the issue. The other options listed (Advanced Tools, Microsoft Step, and the Reliability Monitor) do not provide this specific functionality.

Question 11

Case-Based Critical Thinking Questions
Case 10-3Betty's computer won't start. After her initial panic, she remembers that there are many tools and options she can use to diagnose and hopefully fix the problem.Betty has been able to eliminate the default settings and basic device drivers as possible causes for her computer's problem. This means she has ____.
A)used System Restore successfully
B)used Safe Mode unsuccessfully
C)used Safe Mode successfully
D)used Startup Repair unsuccessfully

Accepted Answer

If Betty has been able to eliminate default settings and basic device drivers as possible causes, it means she has been able to access her computer in some form or another. Since Safe Mode is designed to help diagnose and fix problems with the operating system, it is the most likely option that she has used successfully.

Question 12

Case-Based Critical Thinking Questions
Case 10-2
Timothy thinks his computer is running slowly, and he is trying to fix the problem.Timothy wants to get the facts on how his computer is performing, and he wants to have graphs showing performance over time. To accomplish this, he should use ____.
A)Task Manager
B)Device Manager
C)the Solution Center
D)the Performance Monitor

Accepted Answer

The Performance Monitor is the best choice as it provides detailed information on how the computer is performing, such as CPU usage, memory usage, and disk activity, and allows for the creation of custom graphs showing performance over time. The Task Manager provides some similar information but with less detail, while the Device Manager is specifically for managing hardware devices and the Solution Center is typically a vendor-specific tool for fixing issues with their products.

Question 13

Case-Based Critical Thinking Questions
Case 10-1Charlie has been experimenting with using the Advanced Tools window.Charlie has been using a dialog box to manage memory and DEP. Which tool has he been using?
A)System Diagnostics
B)System Information
C)Performance Monitor
D)Performance Options

Accepted Answer

The tool that allows the user to manage memory and DEP through a dialog box is called Performance Options, which is located in the Advanced Tools window.

Question 14

Case-Based Critical Thinking Questions
Case 10-3Betty's computer won't start. After her initial panic, she remembers that there are many tools and options she can use to diagnose and hopefully fix the problem.Betty has fixed her computer startup problem. She needed to use the Windows installation media, but did not need to restore her files from her backup copies. This means that she used ____.
A)System Restore
B)Last Known Good Configuration
C)Reinstall Windows
D)Startup Repair

Accepted Answer

The fact that Betty needed to use the Windows installation media suggests that her startup problem was more serious than a simple configuration issue, which would have been fixed with Last Known Good Configuration. System Restore would have rolled her system back to an earlier point in time, potentially losing recent changes and updates. Reinstalling Windows would have resulted in the loss of her programs and files, which was not the case here. Startup Repair is the best choice as it can fix problems with the boot sector, MBR, or boot configuration data without needing to reinstall Windows or lose files.

Question 15

Case-Based Critical Thinking Questions
Case 10-1Charlie has been experimenting with using the Advanced Tools window.Charlie has been reading suggestions generated by Windows for maximizing performance on his system. Which tool has he been using?
A)System Diagnostics
B)Resource Monitor
C)Task Manager
D)Performance Monitor

Accepted Answer

The answer of Case-Based Critical Thinking Questions
Case 10-1Charlie has been...

Question 16

Name and describe the two most common tools that Windows provides to monitor system performance, including the pros and cons of each.

Accepted Answer

The answer of Name and describe the two most common...

Question 17

Case-Based Critical Thinking Questions
Case 10-3Betty's computer won't start. After her initial panic, she remembers that there are many tools and options she can use to diagnose and hopefully fix the problem.Betty has tried the simplest solution given in the chapter, but it didn't work. The next step for her is to try ____.
A)System Restore
B)Last Known Good Configuration
C)safe mode
D)Startup Repair

Accepted Answer

The answer of Case-Based Critical Thinking Questions
Case 10-3Betty's computer won't...

Question 18

Case-Based Critical Thinking Questions
Case 10-1Charlie has been experimenting with using the Advanced Tools window.Charlie is looking to measure how well his computer does what it is supposed to do. What term corresponds to this?
A)resilience
B)performance
C)capacity
D)resolution

Accepted Answer

Performance corresponds to how well a computer does what it is supposed to do. Resilience refers to a computer's ability to bounce back from failures or errors, capacity refers to the amount of data a computer can store, and resolution refers to the clarity or sharpness of an image displayed on a screen.

Question 19

Case-Based Critical Thinking Questions
Case 10-2
Timothy thinks his computer is running slowly, and he is trying to fix the problem.Timothy has finally figured out his computer's performance problem. A process in a new software program often stops responding, which takes the CPU usage near 100%. He has found the process causing the problem. What tool did he use to find the process?
A)Performance Monitor
B)Resource Monitor
C)the Action Center
D)Task Manager

Accepted Answer

Timothy most likely used the Task Manager to identify the specific process causing the high CPU usage. The Task Manager is a built-in tool in Windows that displays information about currently running processes, including their CPU usage. While the other tools listed (Performance Monitor, Resource Monitor, and the Action Center) may provide some information about system performance and issues, they are less likely to be the specific tool used to identify a specific process causing high CPU usage.

Question 20

You can open the ____ tab in Task Manager to identify unresponsive programs.
A)Apps
B)Processes
C)Runtime
D)Programs

Accepted Answer

The "Processes" tab in Task Manager shows all active processes running on the computer, including their CPU and memory usage. It also allows users to identify unresponsive programs by showing the status of each process (e.g. responding or not responding). The other options (Apps, Runtime, and Programs) do not provide this level of detail and do not specifically identify unresponsive programs.

Quiz 10: Improving Your Computers Performance

Case-Based Critical Thinking Questions Case 10-2 Timothy thinks his computer is running slowly, and he is trying to fix the problem.Timothy wants to take a systematic approach to solving his computer problem. What is the first thing he should do?

All of the following are true of Windows Remote Assistance except ____.

Of the following, the most complicated solution for recovering an operating system is ____.

You can use ____ to fix missing or damaged system files that might prevent Windows from starting.

Name and describe the four guidelines to follow to prevent and solve low memory problems.

To select the Last Known Good Configuration option, be sure to press ____ right after the computer starts.

What are the differences between System Restore and Last Known Good Configuration, and when should you use either?

____ is a troubleshooting option for Windows that starts your computer with only basic services and functionality.

If you are having trouble performing a task in Windows, you can use ____ to record the steps you take on a computer.

Case-Based Critical Thinking Questions Case 10-2 Timothy thinks his computer is running slowly, and he is trying to fix the problem.Timothy wants to get the facts on how his computer is performing, and he wants to have graphs showing performance over time. To accomplish this, he should use ____.

Case-Based Critical Thinking Questions Case 10-1Charlie has been experimenting with using the Advanced Tools window.Charlie has been using a dialog box to manage memory and DEP. Which tool has he been using?

Case-Based Critical Thinking Questions Case 10-1Charlie has been experimenting with using the Advanced Tools window.Charlie has been reading suggestions generated by Windows for maximizing performance on his system. Which tool has he been using?

Name and describe the two most common tools that Windows provides to monitor system performance, including the pros and cons of each.

Case-Based Critical Thinking Questions Case 10-1Charlie has been experimenting with using the Advanced Tools window.Charlie is looking to measure how well his computer does what it is supposed to do. What term corresponds to this?

You can open the ____ tab in Task Manager to identify unresponsive programs.