Question 1

Josh is concerned about protecting his home while he's away on vacation. He wants to leave a radio playing music so it sounds like someone is home. However, he wants the radio to turn on and off at different times so it appears that someone is interacting with it. What IoT device will allow Josh to turn the radio on and off using the Alexa app on his smartphone while he's traveling?
A)Smart bulb
B)Smart security system
C)Smart lock
D)Smart plug

Accepted Answer

A smart plug will allow Josh to control the on and off switch of the radio using the Alexa app on his smartphone. He can set a schedule for when the radio turns on and off, making it seem more realistic that someone is home. Smart bulbs, smart security systems, and smart locks do not have the capability to control the power of an electrical device like a radio.

Question 2

As Ian walks down the hall from his hotel room, he uses his Uber app to request a ride. The ride is waiting for him by the time he arrives in the lobby. What technology minimized Ian's wait time?
A)Natural language processing (NLP)
B)Artificial intelligence (AI)
C)Internet of Things (IoT)
D)Machine learning (ML)

Accepted Answer

Artificial intelligence (AI) is used in the Uber app to predict demand, allocate rides efficiently, and minimize wait times for users by optimizing the matching of drivers with ride requests.

Question 3

For her purchase, Nadine selects the best deal from two coupon codes offered by a store, one that she received by email and one from a text. Which marketing technique is Nadine benefiting from?
A)Unique selling proposition
B)Internet-native selling
C)Omnichannel strategy
D)E-commerce website

Accepted Answer

Nadine is benefiting from an omnichannel strategy, as she is able to access and compare deals from multiple channels, such as email and text. This strategy is focused on creating a seamless, integrated shopping experience across all channels for the customer.

Question 4

Hana just received a shipment of cleaning supplies for her coffee shop. What kind of transaction was this?
A)B2G
B)B2B
C)C2C
D)B2C

Accepted Answer

B2B stands for Business-to-Business, which refers to transactions between businesses. In this case, Hana's coffee shop, which is a business, received cleaning supplies from another business, making it a B2B transaction.

Question 5

Meghan signs into Zoom to attend a video call for her online class. What kind of cloud service is she using?
A)Paas
B)RaaS
C)SaaS
D)IaaS

Accepted Answer

This is a Software as a Service (SaaS) since Meghan is using a cloud-based software application (Zoom) to attend her online class.

Question 6

Janelle is training an AI-powered model car to stay on an oval track drawn on the floor. The car drives in different directions and is scored by the training algorithm based on how closely the car stay s on the track . What kind of learning model is Janelle's car using?
A)Reinforcement learning
B)Unsupervised learning
C)Dataset learning
D)Supervised learning

Accepted Answer

Janelle's car is using reinforcement learning, where it is being scored based on its performance to stay on the track. Reinforcement learning is a type of machine learning where the algorithm learns through trial and error by receiving feedback in the form of rewards or punishments.

Question 7

Lately, Marcus has noticed a lot of customer complaints that items purchased from his web store don't meet expectations. What improvement to the website will best help to solve this problem so customers know better what to expect when they buy items from his website?
A)Extended customer service hours
B)Personalized "About" page
C)High-quality product photos
D)Flexible return policies

Accepted Answer

Having high-quality product photos will allow customers to see the items in detail and make a more informed decision about whether or not to purchase. This can help to reduce the number of complaints about items not meeting expectations. Extended customer service hours, a personalized "About" page, and flexible return policies are all important aspects of a successful web store, but they may not directly address the issue of customers not knowing what to expect from their purchases.

Question 8

What technology allows Siri to understand you when you request a route to a location in a nearby city?
A)Artificial intelligence (AI)
B)Internet of Things (IoT)
C)Machine Learning (ML)
D)Natural language processing (NLP)

Accepted Answer

Natural language processing (NLP) technology allows Siri to understand the user's spoken request for a route to a location in a nearby city. NLP is a branch of AI that focuses on making computers understand and interpret human language. It enables Siri to process the user's words, recognize the intent behind them, and provide an appropriate response. IoT refers to the network of physical devices connected to each other and the internet, and ML is a subset of AI that involves using algorithms to learn from data and improve performance over time. While Siri may use these technologies to some extent, NLP is the most critical one for understanding and responding to voice commands.

Question 9

Sabrina pulls items from a box and inspects them to ensure the number of items matches what is listed on the packing list. She then places all the items on a conveyor belt to be transported to workers who stock shelves in the warehouse. What is Sabrina's job role?
A)Hand picker
B)Receiving clerk
C)Freight mover
D)Shipping clerk

Accepted Answer

Sabrina's role involves inspecting received items to ensure they match the packing list, which is a key responsibility of a receiving clerk. Hand pickers physically select items for orders, freight movers transport items between locations, and shipping clerks handle the final steps of preparing items for shipment.

Question 10

Jake is a sales rep for a trucking company and travels throughout the Mid w est. He uses a cloud-based _________ service so he can access updated information about his customers ' sales transactions from his laptop as he travels.
A)storage
B)CRM
C)email
D)ERP

Accepted Answer

Jake is using a cloud-based CRM (Customer Relationship Management) service to access updated information about his customers' sales transactions while travelling. A CRM is a software that helps businesses manage their interactions with customers and maintain customer relationships by keeping track of customer details and communication history. It allows sales reps like Jake to access customer information anytime, anywhere from a central location, in this case, the cloud-based CRM service.

Question 11

All cloud technologies must be accessed over the Internet.

Accepted Answer

Cloud technologies are services that are provided over the internet, which means they can be accessed from anywhere with an internet connection.

Question 12

Lionel works for a company that is trying to reduce travel time for their employees and allow more people to work from home. What kind of cloud service can Lionel use to attend meetings with his remote coworkers?
A)Desktop as a Service
B)Video conferencing application
C)Cloud storage
D)Cloud-hosted training modules

Accepted Answer

Video conferencing applications allow remote coworkers to attend meetings virtually, reducing the need for travel and enabling more people to work from home. Desktop as a Service, cloud storage, and cloud-hosted training modules do not specifically facilitate virtual meetings between coworkers.

Question 13

Jerry has a problem with a package he just received-two items from his order are missing. Who should he contact to resolve the problem?
A)Shipping clerk
B)General manager
C)Customer service representative
D)Delivery driver

Accepted Answer

The customer service representative would be the best point of contact to resolve the problem of missing items from an order. They are responsible for handling customer inquiries, addressing concerns, and resolving issues related to orders or shipments.

Question 14

Terrance needs to set up a Windows server in his company's public cloud. What kind of cloud service will work best for this situation?
A)IaaS
B)SaaS
C)DBaaS
D)PaaS

Accepted Answer

Infrastructure as a Service (IaaS) provides Terrance with the necessary virtualized computing infrastructure to run and manage his Windows server. He can choose the operating system, applications, and services he wants to run on the cloud server, and only pay for the resources he uses, making IaaS the best option for this situation.

Question 15

Charlie's company makes custom-designed furniture. He purchases hardware for the furniture in bulk from a distributor in a nearby state. What kind of e-commerce platform does Charlie most likely use to order the hardware?
A)Online marketplace
B)Physical storefront
C)Social media
D)Online storefront

Accepted Answer

Charlie most likely uses an online storefront to order the hardware in bulk, as it is a convenient and efficient way to purchase goods. Online marketplaces and social media may not offer the same bulk ordering options, while a physical storefront would require Charlie to travel to the distributor's location.

Question 16

What special technology allows computers to perform the intense processing needed to perform machine learning?
A)PCI
B)ANN
C)NLP
D)IoT

Accepted Answer

ANN (Artificial Neural Networks) is a special technology that allows computers to perform the intense processing needed for machine learning. It is a biologically inspired system that is based on the structure and function of the human brain. ANN is capable of processing large amounts of data quickly and is capable of recognizing patterns in data. This makes it a powerful tool for machine learning. PCI (Peripheral Component Interconnect) is a standard for connecting devices to a computer, NLP (Natural Language Processing) is a technology that allows computers to understand and process human language, and IoT (Internet of Things) is a network of interconnected devices that can communicate with one another. While these technologies may be used in a machine learning system, they are not the primary technology that enables it to perform intensive processing.

Question 17

Which of the following is NOT a leading provider of PaaS and IaaS services?
A)Google
B)Microsoft
C)Amazon
D)Walmart

Accepted Answer

Walmart is not a leading provider of PaaS and IaaS services. Google, Microsoft, and Amazon are all top players in this field.

Question 18

Layton is retired and sells hand-crafted fishing rods as a home-based business for a little extra spending money. Because he processes less than a dozen credit card payments per year, he does not need to worry about PCI compliance requirements for handling his customers' payment information.

Accepted Answer

The statement is false. Even if Layton processes fewer than a dozen credit card payments per year, he is still required to comply with the PCI DSS standards for handling his customers' payment information.

Question 19

Which cloud technology characteristic ensures that a cloud customer can make changes to her cloud database from her smartphone while traveling for a conference and from her laptop when she's at home?
A)Rapid elasticity
B)Broad network access
C)Resource pooling
D)Measured service

Accepted Answer

Broad network access allows the cloud customer to access their cloud resources from anywhere with an internet connection, using any device with appropriate access credentials.

Question 20

Claire saves her school research paper on OneDrive cloud storage so she can access the most updated version both at school and at home. She's put a lot of time into this research paper. How can she make sure she won't lose access to it if something happens to her cloud storage space?
A)Encrypt the file before saving it to OneDrive .
B)Save two copies of the file in OneDrive.
C)Share the OneDrive folder with a friend.
D)Save a copy of the file on her local hard drive.

Accepted Answer

Saving a copy of the file on her local hard drive ensures that even if something happens to her cloud storage, she still has the document saved locally.

Quiz 12: Digital Transformation: Cloud, E-Commerce, and Ai

As Ian walks down the hall from his hotel room, he uses his Uber app to request a ride. The ride is waiting for him by the time he arrives in the lobby. What technology minimized Ian's wait time?

For her purchase, Nadine selects the best deal from two coupon codes offered by a store, one that she received by email and one from a text. Which marketing technique is Nadine benefiting from?

Hana just received a shipment of cleaning supplies for her coffee shop. What kind of transaction was this?

Meghan signs into Zoom to attend a video call for her online class. What kind of cloud service is she using?

Janelle is training an AI-powered model car to stay on an oval track drawn on the floor. The car drives in different directions and is scored by the training algorithm based on how closely the car stay s on the track . What kind of learning model is Janelle's car using?

Lately, Marcus has noticed a lot of customer complaints that items purchased from his web store don't meet expectations. What improvement to the website will best help to solve this problem so customers know better what to expect when they buy items from his website?

What technology allows Siri to understand you when you request a route to a location in a nearby city?

Sabrina pulls items from a box and inspects them to ensure the number of items matches what is listed on the packing list. She then places all the items on a conveyor belt to be transported to workers who stock shelves in the warehouse. What is Sabrina's job role?

Jake is a sales rep for a trucking company and travels throughout the Mid w est. He uses a cloud-based _________ service so he can access updated information about his customers ' sales transactions from his laptop as he travels.

All cloud technologies must be accessed over the Internet.

Lionel works for a company that is trying to reduce travel time for their employees and allow more people to work from home. What kind of cloud service can Lionel use to attend meetings with his remote coworkers?

Jerry has a problem with a package he just received-two items from his order are missing. Who should he contact to resolve the problem?

Terrance needs to set up a Windows server in his company's public cloud. What kind of cloud service will work best for this situation?

Charlie's company makes custom-designed furniture. He purchases hardware for the furniture in bulk from a distributor in a nearby state. What kind of e-commerce platform does Charlie most likely use to order the hardware?

What special technology allows computers to perform the intense processing needed to perform machine learning?

Which of the following is NOT a leading provider of PaaS and IaaS services?

Layton is retired and sells hand-crafted fishing rods as a home-based business for a little extra spending money. Because he processes less than a dozen credit card payments per year, he does not need to worry about PCI compliance requirements for handling his customers' payment information.

Which cloud technology characteristic ensures that a cloud customer can make changes to her cloud database from her smartphone while traveling for a conference and from her laptop when she's at home?

Claire saves her school research paper on OneDrive cloud storage so she can access the most updated version both at school and at home. She's put a lot of time into this research paper. How can she make sure she won't lose access to it if something happens to her cloud storage space?