Question 1

The VIN plate, located on the top of the dash pad, can give a refinish technician the paint code and color.

Accepted Answer

The VIN plate provides the vehicle identification number, not the paint code. The paint code is usually found on a separate label or plate in the vehicle.

Question 2

A late-model 4-door vehicle is brought into a collision repair center. It is found to have a cracked windshield with no evidence of anything having struck it, the drivers door overlaps the rocker panel and the rear door is difficult to open as it rubs against the adjacent rear quarter panel. The vehicle most probably has:

Accepted Answer

The fact that the driver's door overlaps the rocker panel and the rear door rubs against the adjacent rear quarter panel indicates that the vehicle has structural misalignment. The cracked windshield with no evidence of impact could also be a result of structural misalignment causing stress on the windshield. Worn hinges would not cause these types of issues, and there is no evidence of mechanical damage or a collision avoidance system malfunction.

Question 3

The collision repair process begins with:

Accepted Answer

The collision repair process typically begins with a damage analysis, where an auto technician or estimator will assess the damage to the vehicle and identify what repairs need to be made. This information is then used to create a repair estimate and plan for the rest of the repair process, including ordering any necessary parts and scheduling any required labor. While work input and detailing are also important parts of the process, they generally come after the damage analysis and parts ordering stages.

Question 4

Direct damages is the result of energy having traveled through the vehicle's structure.

Accepted Answer

Direct damages refer to the immediate physical damage to a vehicle resulting from an impact or collision, not from energy traveling through the vehicle's structure.

Question 5

All of the following are operations associated with collision repair EXCEPT:

Accepted Answer

Manufacturing a new fender is not typically an operation associated with collision repair. Collision repair usually involves repairing or replacing damaged parts with pre-manufactured components, not manufacturing new parts.

Question 6

Vehicle ____________________ number is commonly referred to as a VIN.

Accepted Answer

The answer of Vehicle ____________________ number is commonly referred to...

Question 7

The collision repair center's refinish technician can have a negative affect on the safety of a vehicle.

Accepted Answer

The answer of The collision repair center's refinish technician can...

Question 8

In addition to restoring a collision-damaged vehicle to pre-loss condition, a collision repair shop seeks to restore:

Accepted Answer

Restoring the owner's confidence in the vehicle's crash worthiness is an important part of the collision repair process. This can be achieved by ensuring that all safety features are properly repaired or replaced and that the vehicle meets all industry standards for safety. While restoring the vehicle's loss of value and the shop's reputation are also important factors, the primary concern should be the safety and satisfaction of the vehicle's owner. The insurance company's subrogation payments are not within the control of the collision repair shop.

Question 9

An insurance appraiser may also be called an insurance ____________________.

Accepted Answer

The answer of An insurance appraiser may also be called...

Question 10

Technician A says a collision repair technician must be concerned with color matching the finish. Technician B says that a collision repair technician is only concerned with structural integrity. Who is correct?

Accepted Answer

Both statements are partially true, but only Technician A is entirely correct. A collision repair technician must be concerned with color matching the finish to ensure the vehicle looks as it did before the accident. However, structural integrity is also important, as the repair must be safe for the driver and passengers. Therefore, both color matching and structural integrity should be of concern to a collision repair technician.

Question 11

All of the following are parts of the Refinishing Process EXCEPT:

Accepted Answer

Checking for water and dust leaks is not part of the refinishing process, while masking, sanding, and buffing the finish are all essential steps.

Question 12

Indirect damages are found in the area of the direct impact to the vehicle.

Accepted Answer

Indirect damages refer to the harm or damage that occurs away from the initial point of impact, affecting areas of the vehicle not directly hit in the incident.

Question 13

Which of the following is a repair function that a typical metal technician would utilize?

Accepted Answer

Applying and shaping filler is a repair function that a metal technician would use to fix dents or other damage to metal surfaces. Spraying primer and sound deadening are also tasks that a metal technician may perform, but they are not specifically related to repair functions. Hammer-up, hammer-down may be a technique a metal technician may use when shaping metal, but it is not a specific repair function.

Question 14

A collision repair center can be franchise-owned and operated.

Accepted Answer

Like any other business, a collision repair center can be owned and operated as a franchise. There are several franchise companies in the collision repair industry, such as Maaco and CARSTAR, that offer franchise opportunities to aspiring entrepreneurs.

Question 15

Gas metal ____________________ welding is commonly referred to as: GMAW or MIG welding.

Accepted Answer

The answer of Gas metal ____________________ welding is commonly referred...

Question 16

Technician A says that a Direct Repair Program usually includes the insurance agent Technician B says that a combo repairer performs the collision repairs as well as painting the vehicle. Who is correct?

Accepted Answer

Technician B is correct because a combo repairer indeed performs both the collision repairs and the painting of the vehicle, which is a common practice in auto body repair shops to streamline the repair process. Technician A's statement is incorrect because a Direct Repair Program (DRP) typically involves an agreement between an insurance company and a repair shop, not necessarily including the insurance agent in the repair process itself.

Question 17

Which of the following is NOT a vehicular frame style?

Accepted Answer

Unibody, ladder, and space frame are all vehicular frame styles commonly used in the automotive industry. However, innerbody is not a recognized vehicular frame style.

Question 18

If a vehicle that has an initial estimate is found to need more repairs a ____________________ estimate is prepared

Accepted Answer

The answer of If a vehicle that has an initial...

Question 19

An estimate can also be called a ____________________ analysis.

Accepted Answer

The answer of An estimate can also be called a...

Question 20

Technician A says that a crash book usually contains only the exterior parts of the vehicle. Technician B says Digital Imaging can be utilized by collision repairers to help maintain accurate records Who is correct?

Accepted Answer

A crash book typically contains more than just exterior parts, including various components and systems of the vehicle. Technician B is correct in stating that digital imaging can be used by collision repairers to maintain accurate records.

Quiz 1: Introduction to Collision Repair