Which of the following statements is true of TQM (Total Quality Management)?
A)TQM recognizes that quality should be defined by the preferences and perceptions of customers.
B)TQM views quality exclusively as the concern of the top management.
C)TQM requires firms to adopt a focus on making improvements an annual concern.
D)TQM focuses on immediately correcting any errors or defects in a system.

Question

Quizplus · Accepted Answer

TQM emphasizes customer satisfaction and recognizes that quality should be defined by the preferences and perceptions of customers.

Thus, option A is the correct statement. Option B is incorrect because TQM involves everyone in the organization, not just top management. Option C is incorrect because TQM focuses on continuous improvement, not just annual improvements. Option D is incorrect because TQM emphasizes prevention of errors and defects, not just immediate correction.

Which of the Following Statements Is True of TQM (Total