In operations management, quality is defined in terms of:
A)the ratio of cost to output.
B)how well a product satisfies customer preferences.
C)the number of defects per thousand units of output.
D)the time taken to inspect one unit of a product.

Question

In operations management, quality is defined in terms of:​
A)the ratio of cost to output.
B)how well a product satisfies customer preferences.
C)the number of defects per thousand units of output.
D)the time taken to inspect one unit of a product.

Quizplus · Accepted Answer

Quality in operations management is defined in terms of how well a product satisfies customer preferences or meets their expectations. While factors such as cost, defects, and inspection time are important in assessing quality, customer satisfaction is the ultimate measure of quality in operations management.

In Operations Management, Quality Is Defined in Terms Of:​

In Operations Management, Quality Is Defined in Terms Of: