Which of the following statements best illustrates the changing scenario of operations management in American business over the past few decades?
A)The nonfarm labor force is increasingly joining the goods-producing sector.
B)The current trend in value chain design is to rely more on vertical integration and less on outsourcing.
C)There has been a shift from mass customization to mass production.
D)There has been a fundamental shift away from the production of goods toward a service-based economy.

Question

Quizplus · Accepted Answer

There has been a fundamental shift away from the production of goods toward a service-based economy over the past few decades. This has led to a greater emphasis on service operations management and the development of new techniques and tools to improve service quality and efficiency. The other options (A, B, and C) do not accurately reflect the changing scenario of operations management in American business.

Which of the Following Statements Best Illustrates the Changing Scenario