The health information reception desk is experiencing a huge influx of phone calls on Monday, Tuesday, and Wednesday mornings. This is creating a problem in getting requested patient information out within an acceptable time frame. The reception staff work group has agreed to start recording the reason for the phone calls for the next 4 weeks. They want to focus on solving the response-time problem by reducing the turnaround time for the largest category of phone calls. Which QI tool best supports this goal?

Question

Quizplus · Accepted Answer

A Pareto chart can be used to identify the largest category of phone calls and prioritize them for improvement. By addressing the top contributing factors, the reception staff can reduce the overall turnaround time for phone calls and improve efficiency.

The Health Information Reception Desk Is Experiencing a Huge Influx