The Director of Health Information Services has asked the supervisor over files to determine productivity standards for the file clerks. In initiating this process, the supervisor has determined that the best way to institute work standards is to

Question

Quizplus · Accepted Answer

Developing standards based on professional standards and industry benchmarks is the best approach as it ensures that productivity standards are aligned with industry best practices and reflect the work expected of professionals in the field. This approach also helps to establish fair and achievable benchmarks for employee performance. Simply determining which employee can work the fastest or performing time and motion studies may result in setting unrealistic or arbitrary productivity standards that are not in line with industry best practices. Improving employee morale is important but is not directly related to determining productivity standards.

The Director of Health Information Services Has Asked the Supervisor