The manager of a Health Information Department has many training and development methods available for the departmental and nondepartmental staff. Consider the following situation. The department's working hours are 8:00 AM to 6:00 PM. After 6:00 PM, if a record is needed in the emergency room for a possible readmission, the ER clerk has access to the HID in order to retrieve the record. On the occasions when the ER clerk has retrieved a record, she has left the department open, the records have been pulled and not replaced, and it appears as if the clerk was viewing records unnecessarily. What would be the best training or development method for the ER clerk in order to rectify this situation?

Question

Quizplus · Accepted Answer

Receiving training directly from the supervisor of the files would be the most effective and efficient method in addressing the specific issues with opening the department and improper handling of records. This allows for immediate feedback and clarification on the correct procedures to follow. Additionally, it reinforces the importance of organizational policies and procedures as well as promoting accountability and responsibility for actions.

The Manager of a Health Information Department Has Many Training