Grace Holt, RHIA, Is the HIM Department Manager

Grace Holt, RHIA, is the HIM Department Manager. She is reviewing interviewing techniques with Maria Hernandez, RHIT, as she prepares to interview for a new analyst. Grace recommends that Maria should

A) ask questions that encourage a "yes" or "no" response.
B) interrupt occasionally to seek clarification.
C) talk down to the applicant.
D) phrase questions so the expected answer is encouraged.