Question 1

Whilst working on business requirements to improve a process, a business analyst (BA) has created flowcharts from the viewpoint of several different users. The stakeholders have expressed some confusion because the flows seem inconsistent. What ensures that the process models relate to each other?

Accepted Answer

The Roles and Permissions Matrix defines the roles and responsibilities of different users within a process, ensuring that the process models created from the viewpoint of different users are consistent and aligned with the overall process flow.

Question 2

A card printing solution is comprised of 4 stages: Loading, Printing, Packaging and Sorting. Loading and sorting of cards is done manually through operators, while printing and packaging are automated. The loading stage requires the operator to load 100 cards after an alarm is raised. Sorting requires an operator to distribute each package based on the printed address into the appropriate delivery box. Which stage should be assessed as the most likely to increase process inefficiencies?

Accepted Answer

Sorting is the most likely stage to increase process inefficiencies because it is a manual process that requires an operator to distribute each package based on the printed address into the appropriate delivery box. This process is time-consuming and error-prone, and it can lead to delays in the delivery of cards.

Question 3

The business analyst (BA) is facilitating a requirements workshop with a large group of diverse stakeholders, some of whom are not entirely familiar with the goals and objectives of the project. The BA must understand the business domain, corporate culture, group dynamics, and expected outputs to adequately communicate the __________.

Accepted Answer

The elicitation scope is crucial for the BA to communicate effectively, as it defines the boundaries and focus of the requirements gathering process, ensuring all stakeholders are aligned on what is being discussed and analyzed.

Question 4

An organization implements a solution to increase the efficiency of its internal processes. The business analyst (BA) felt that the success of the solution is tied to the organizational structure and confirmed that the solution conforms to the organizational hierarchy. After the solution rolled out, the solution was not widely adopted among stakeholders and some features were not being utilized. Which aspect of the organizational structure did the BA fail to consider?

Accepted Answer

The answer of An organization implements a solution to increase...

Question 5

A business analyst (BA) is working on a stakeholder collaboration plan. The main goal is to select the approaches that work best to meet the needs of external and internal stakeholders. Which aspects should be taken into account?

Accepted Answer

The timing and frequency of collaboration are crucial for ensuring that stakeholder needs are met effectively and efficiently.

Question 6

A business analyst (BA) facilitated elicitation activities with subject matter experts and end users using observation, workshops, and interviews. After comparing the results, how should the BA resolve the variations?

Accepted Answer

The BA should set up additional activities to collaboratively resolve the issues, as this approach encourages stakeholder engagement and ensures that all perspectives are considered to reach a consensus.

Question 7

Contracts are currently managed by more than 20 contract owners across the organization, each happily managing in their own way. A business analyst (BA) is tasked to elicit requirements for centrally managing software maintenance and license contracts. Which of the following does the BA need to carry out first?

Accepted Answer

The first step in the requirements elicitation process is to identify the business requirements. This involves understanding the needs and objectives of the organization regarding the central management of contracts.

Question 8

A team is working on a user privilege and access control system. A business analyst (BA) selects use cases as the technique for requirements specification. What is the relationship between use cases "Create a role" and "Find a role" when there is a high level of formality?

Accepted Answer

In a formal requirements specification, the relationship between "Create a role" and "Find a role" is one of necessity, as finding a role is necessary to manage or modify it after creation.

Question 9

A large health care provider has recently purchased and installed a solution that automates some of the activities that coordinate patient recovery activities. A business analyst (BA) is in the process of evaluating this solution and analyzing the performance measures against the value it brings. At this juncture, the BA has uncovered some threats in the solution which could hamper its performance and erode the value it brings. Which technique will enable the BA to record and handle these on an ongoing basis?

Accepted Answer

Risk Analysis and Management is the technique that allows the BA to identify, assess, and manage threats that could impact the solution's performance and value.

Question 10

An insurance company has two actuarial teams: Life and Non-Life. The Life team has a specialized tool to make their calculations while the Non-life team performs calculations manually. Last year the company bought a single solution to support both groups. The Non-Life team continues to do certain calculations manually to conform to their processes. Which type of analysis was missed prior to purchasing a solution?

Accepted Answer

The company failed to conduct a stakeholder impact analysis, which would have identified the Non-Life team's need to maintain certain manual processes and ensured the solution met their requirements.

Question 11

A business analyst (BA) in a large financial institution, responsible for the management of requirements, has completed all the activities related to tracing requirements and is now pursuing to maintain them. The BA has identified a large number of requirements which have long term reuse and is now looking for guidance to manage these requirements. Which of the following will indicate how requirements will be managed for reuse?

Accepted Answer

The answer of A business analyst (BA) in a large...

Question 12

In a software implementation project, the designated business analyst (BA) has conducted all the elicitation activities and now needs to confirm the elicitation results. What is used by the BA Professional to guide which sources of information and which results are to be compared?

Accepted Answer

The answer of In a software implementation project, the designated...

Question 13

A bank moves currency from the main office to the branches daily for operational use. To avoid paying overnight interest, the branches return the currency at the end of the business day. The bank requires a new inventory management system to account for the whereabouts of the cash at all times. A software provider has proposed a heavily customized version of their standard inventory management software. As the project progresses, the business analyst (BA) identifies a number of subtleties that would suggest a fully made to order solution may be a better option for the bank. What inputs does the BA need to perform the analysis?

Accepted Answer

The answer of A bank moves currency from the main...

Question 14

A business analyst (BA) is in the process of allocating requirements to various releases of a solution. On what should the BA base requirements to maximize the value of the solution?

Accepted Answer

The answer of A business analyst (BA) is in the...

Question 15

The objective of a solution implemented was to increase the number of customer calls resolved per hour. When using basic statistical sampling concepts, what does the business analyst (BA) need to consider?

Accepted Answer

The answer of The objective of a solution implemented was...

Question 16

The business sponsor of a project to automate a high risk, high profile process has expressed concerns that some activities people perform will be missed. The business analyst (BA) has already created a process flow with associated user stories. Which of the following actions will address the sponsor's concerns?

Accepted Answer

Scheduling a formal review with stakeholders will allow for a thorough examination of the process flow and user stories, ensuring that all activities are captured and addressing the sponsor's concerns.

Question 17

A large company has thousands of geographically dispersed employees and dozens of IT systems. Multiple business analysts (BAs) work in parallel on various requirements with different stakeholders. When considered in isolation, the requirements look meaningful and valuable to those who approved them. However, when it comes to implementation, some of the requirements appear to be contradicting each other. A lead BA recognizes that adding some traceability information would help uncover such conflicts early in the process. To what should the BA trace the requirements?

Accepted Answer

The answer of A large company has thousands of geographically...

Question 18

A business analyst (BA) has engaged various groups from across the organization to define the business opportunity a potential project will address. The BA must consolidate the information collected from the groups. The BA should ensure the business needs __________.

Accepted Answer

The answer of A business analyst (BA) has engaged various...

Question 19

While reviewing a subset of requirements with stakeholders, a business analyst (BA) finds a requirement that does not deliver benefit to any of the stakeholders. After much discussion, the stakeholders decide that the requirement does not align with the solution scope. What recommendation will the BA make?

Accepted Answer

The requirement does not deliver any benefit and does not align with the solution scope, so the BA should recommend eliminating it.

Question 20

A company wants to launch an existing product in another channel and the business analyst (BA) is starting to perform the stakeholder analysis.  Legend: Influence/Impact 1 to 5 (1 = very limited impact/influence: 5 = very high impact/influence). Considering the analysis, what values for influence and impact will the BA assign to the marketing?

Accepted Answer

The answer of A company wants to launch an existing...

Exam 1: Certified Business Analysis Professional