A supervisor receives a complaint from an employee who is frustrated about having to learn a new software program. The supervisor responds that the new software will enable the employee to work more efficiently and with greater accuracy. This response is an example of:
A) Empathetic listening.
B) Reframing.
C) Reflective listening.
D) Dialogue.

Question

Quizplus · Accepted Answer

Reframing involves changing the way a situation is viewed to highlight the positive aspects, as the supervisor does by focusing on the benefits of the new software.

A Supervisor Receives a Complaint from an Employee Who Is