Question 1

Which two primary factors affect bandwidth sizing between a Cisco Unified Intelligence Center server and client? (Choose two.)

Accepted Answer

The number of historical reports and real-time reports being run concurrently directly impact the bandwidth requirements between the server and client, as they determine the amount of data being transferred.

Question 2

Which option initiates Test Other Side in the Cisco Contact Center Enterprise solution?

Accepted Answer

F

Question 3

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)

Accepted Answer

B,D,F

Question 4

How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?

Accepted Answer

The answer of How does the Cisco Unified Contact Center...

Question 5

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

Accepted Answer

The answer of Which three options are valid when Cisco...

Question 6

Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)

Accepted Answer

The visible network must be highly available to ensure continuous communication between nodes. Peripheral Gateways can share the same private network connection as central controller components when split between data centers.

Question 7

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)

Accepted Answer

The answer of Which three features or functionalities does Cisco...

Question 8

For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ring back during transfer to agent for a scenario that involves SIP trunks?

Accepted Answer

A normalization script can be used in Cisco Unified Communications Manager to modify SIP messages, such as disabling ring back during a transfer to an agent.

Question 9

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

Accepted Answer

The Administration Server is responsible for managing the configuration of the Cisco Unified Contact Center Enterprise system, while the Real-Time Data Server is responsible for storing and managing the real-time data for the system.

Question 10

In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains. Which two requirements must be met for the pair to work properly? (Choose two.)

Accepted Answer

Cisco Finesse servers must be able to perform DNS lookups of each other using fully qualified domain names, and all Cisco Finesse clients must be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.

Question 11

Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)

Accepted Answer

The answer of Which three system responses are valid if...

Question 12

Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?

Accepted Answer

The visible and private networks in the Cisco Unified Contact Center Enterprise system should remain separate to ensure reliability and security, so they should not be converged under any circumstances.

Question 13

In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement about the Cisco Unified Communications Manager peripheral gateway duplex pair is true?

Accepted Answer

The answer of In the Cisco Unified Contact Center Enterprise...

Question 14

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

Accepted Answer

The answer of Which three statements about QoS in a...

Question 15

Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

Accepted Answer

Routing and DMP (Dynamic Media Path) control traffic is considered high priority because it is essential for real-time call processing and media path management in the Cisco Unified Contact Center Enterprise solution.

Question 16

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

Accepted Answer

Boolean attributes can be used to represent true/false values, while proficiency attributes can be used to represent a level of expertise or skill.

Question 17

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

Accepted Answer

Adding an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in the device pool of the Cisco IP Phone ensures redundancy and failover capability for phone registration within a single cluster.

Question 18

A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)

Accepted Answer

The Call Router Side A stays active due to device majority, while Call Router Side B goes idle. Additionally, without a functioning private network, ICM configuration changes cannot be made.

Question 19

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

Accepted Answer

The answer of When using microapps, which core components are...

Question 20

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

Accepted Answer

The answer of Which three features does Cisco Unified Border...

Exam 48: Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)