Question 1

After evaluation of the course content, a section of class is not needed for this audience. Which of the following is the BEST solution?

Accepted Answer

Removing the unnecessary content and expanding on other relevant objectives ensures the course remains focused and valuable for the audience, enhancing their learning experience.

Question 2

A contract trainer is hired to deliver a business writing class for an accounting department of a large organization. The terminal objective for the class is to decrease the amount of time workers spend writing the annual report. Which of the following shows how the trainer might BEST measure the group's improvement?

Accepted Answer

A pre-test and post-test comparison allows the trainer to objectively measure the improvement in writing skills by assessing the participants' abilities before and after the training.

Question 3

An instructor has been hired to instruct a pre-packaged course; however, the site manager informs the instructor that the learners have been overly prepared for the course and that the first three chapters of the material should already be known by the learners. Which of the following is the BEST course of action?

Accepted Answer

The best course of action is to quickly cover the first three chapters to ensure that the learners actually know the material, rather than assuming they do, which allows the instructor to adjust the course based on the learners' actual knowledge.

Question 4

An instructor has been asked by a customer to conduct a course in two weeks. The course material being used is outdated. Which of the following is the BEST course of action for the customer's request?

Accepted Answer

The best course of action is to inform the customer that updated material is available. This ensures transparency and allows the customer to make an informed decision about using the most current and relevant information for the course.

Question 5

While an instructor is answering questions during a course it is BEST for them to:

Accepted Answer

Referencing supporting documentation helps learners become familiar with resources they can use independently, fostering self-sufficiency and reinforcing the material.

Question 6

A learner asks a question that the instructor did not understand. Which of the following should the instructor do?

Accepted Answer

Asking the learner to rephrase the question helps the instructor understand the question better and ensures that the learner's query is addressed promptly.

Question 7

An instructor asks a question and notices that most of the learners seem distracted and are looking out the windows. Which of the following is the BEST approach to this problem?

Accepted Answer

The answer of An instructor asks a question and notices...

Question 8

During an extensive needs analysis, the training group discovers that the organization's call center team is failing to mention add-on products and there are a large number of customer calls which are either abandoned or escalate to call center managers. The marketing area is adamant that call center agents refer to the add-on products in order to increase sales. In designing a training solution, the FIRST step should be to:

Accepted Answer

Revisiting call center standards will help identify if there are existing guidelines or expectations that are not being met, which is crucial before designing a training solution.

Question 9

During a lunch break, several learners state the classroom is too cold. Which of the following should the instructor do FIRST?

Accepted Answer

Surveying the comfort level of the learners in the class is the first step to understand the extent of the issue and how many people are affected before taking further action.

Question 10

An instructor is teaching a class that is filled with a variety of acronyms and technical jargon. Which of the following would help reinforce the definitions of the terms while using the least amount of classroom time?

Accepted Answer

Providing and using a reference page or glossary of terms allows students to quickly look up definitions as needed, reinforcing learning without taking up significant class time.

Question 11

An instructor is approached by a learner that expresses fear that they will not properly understand the material and may lose their job. This fear is preventing the learner from participating in the course. Which of the following is the MOST reasonable course of action for the instructor to take?

Accepted Answer

The instructor should reassure the learner by reminding them that the course is designed for their level, which can help alleviate their fears and encourage participation.

Question 12

An assessment technique that focuses on the development or improvement of a program is known as:

Accepted Answer

Formative evaluation is used to monitor and improve a program during its development or implementation.

Question 13

An instructor needs to motivate a learner to complete a course, but the learner is not excited about the course due to lack of knowledge. Which of the following is the BEST motivation method?

Accepted Answer

The answer of An instructor needs to motivate a learner...

Question 14

An instructor is conducting an online class and notices some learners are less responsive than others. The instructor wants to ensure all the learners are participating in the class. Which of the following is BEST accomplish this? (Select TWO).

Accepted Answer

The answer of An instructor is conducting an online class...

Question 15

An instructor is teaching a class and is constantly getting interrupted by a learner that is familiar with the subject. The learner's interruptions are starting to affect the class's ability to learn. Which of the following would be the FIRST action that the instructor could take to resolve the issue?

Accepted Answer

Pulling the learner aside allows the instructor to address the issue privately and respectfully, minimizing embarrassment and maintaining a positive classroom environment.

Question 16

An instructor is preparing an application form for a new class which presents intermediate level material on a particular topic. Which of the following information should be included on the form?

Accepted Answer

The answer of An instructor is preparing an application form...

Question 17

An instructor is being observed while teaching a virtual class with learners from different parts of the country. During the presentation the instructor uses a few colloquialisms. Which of the following is the BEST action for the observer to take?

Accepted Answer

The answer of An instructor is being observed while teaching...

Question 18

An instructor is delivering a computer training course. Which of the following is the BEST method for delivering the lecture that includes a presentation?

Accepted Answer

Standing off to the side of the presentation screen allows the instructor to engage with the learners while ensuring that the presentation is visible to everyone.

Question 19

During the start of the class, three of the learners who are competent in the subject matter inform the instructor that their attendance in the class is due to job requirement. Which of the following techniques will BEST motivate these three learners to get more out of the class?

Accepted Answer

The answer of During the start of the class, three...

Question 20

An instructor has become ill and cannot continue a course. A new instructor is brought in, but has received no knowledge transfer from the previous instructor. Which of the following is the BEST option to assess the learner's knowledge level quickly?

Accepted Answer

The answer of An instructor has become ill and cannot...

Exam 17: CompTIA CTT+ Essentials